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Faulty Amazon Kindle Fire
mhopson
Posts: 1 Newbie
Hi,
I recently purchased an Amazon Kindle Fire HD (8") for my wife as a Christmas present (December 2016). We reported the Kindle as faulty to amazon last week (the screen kept locking itself randomly) and received the replacement Kindle today.
However, the replacement Kindle is a refurbishment. This was later confirmed by amazon after we emailed and complained about this fact. Amazon claimed this is part of their replacement policy and the refurbishments will be as good as new.
This feels completely wrong. A refurbished item does not hold the same value as a new product and if I wanted a refurbishment I could have purchased one for less the price of a new one. All this and I only purchased the product 2 months ago!
We have gone back to amazon and put in a formal complaint, however, do we have rights to a brand new replacement?
I recently purchased an Amazon Kindle Fire HD (8") for my wife as a Christmas present (December 2016). We reported the Kindle as faulty to amazon last week (the screen kept locking itself randomly) and received the replacement Kindle today.
However, the replacement Kindle is a refurbishment. This was later confirmed by amazon after we emailed and complained about this fact. Amazon claimed this is part of their replacement policy and the refurbishments will be as good as new.
This feels completely wrong. A refurbished item does not hold the same value as a new product and if I wanted a refurbishment I could have purchased one for less the price of a new one. All this and I only purchased the product 2 months ago!
We have gone back to amazon and put in a formal complaint, however, do we have rights to a brand new replacement?
0
Comments
-
Hi,
I recently purchased an Amazon Kindle Fire HD (8") for my wife as a Christmas present (December 2016). We reported the Kindle as faulty to amazon last week (the screen kept locking itself randomly) and received the replacement Kindle today.
However, the replacement Kindle is a refurbishment. This was later confirmed by amazon after we emailed and complained about this fact. Amazon claimed this is part of their replacement policy and the refurbishments will be as good as new.
This feels completely wrong. A refurbished item does not hold the same value as a new product and if I wanted a refurbishment I could have purchased one for less the price of a new one. All this and I only purchased the product 2 months ago!
We have gone back to amazon and put in a formal complaint, however, do we have rights to a brand new replacement?
I dont believe you would get rights under UK law as Amazon isnt a UK company so your bound by the terms and conditions from Amazon.
The Kindle you bought wasnt new anymore it was used so Amazon have replaced it with a used Kindle to put you into the position you were before albeit a now working Kindle.1 -
You send a used kindle back, it was 2 months old so not new, so your kindle didn't have the new value either. They are within the law to give you a replacement of the same nature.
This isn't restricted to Amazon, they all do it.1
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