Vent Amey and Virgin Media

helcat26

I do not know who are worse:
- the men from Amey who covered over the metal Virgin Media access points when resurfacing our pavement this morning (10 houses affected)
or
-the fool I spoke to on the phone about it at Virgin Media when I rang to suggest that their engineering department communicated with Amey to prevent them doing it to the rest of the street, and indeed the next 4 streets around here they are scheduled to work on next week.


Don't get me wrong the broadband is still working but they are going to have fun finding it if it stops.


Before some helpful soul asks me why I did not stop Amey, they had packed up and gone before I noticed what they had done.

kwikbreaks

If the house has had cable installed already the street boxes are not all that important. It's fresh installs where they need to run coax from the cabinet to the property where the'll have a little fun.

helcat26

sadly seems to require fixing quite a lot and it is fibre optic not coaxial

DCFC79

Amey are at fault for not informing VM of said work in the area, the 1 who tarmac'd over the metal cover should go back to spec savers.

What ive seen before is they remove the old tarmac so the metal covers are visible and they tarmac round the covers so theres no going over them.

Ive found the Virgin Media forums are useful if theres an issue.

helcat26

Agree with you completely.
They did remove all the pavement, and did tarmac around the water access points but over virgin media.
So allowing for the fact that this was going to cause Virgin Media strife in the future, I thought -well our access point is stuffed but if I let Virgin Media know what is going on I can prevent it happening to others.
On hold for ages, then finally speak to someone who puts me on hold again. I explain and ask her to notify their engineering dept. On hold for 5 more mins then she says "I have a few numbers for the engineering side that you could try ringing"


?! I said I think you should notify them and opted for having an afternoon.