SUPERCARD Con (Not Travelex)

Damos

Last year I MSE featured a card that you paid 4.99 or (3.99 perhaps) for and then give you a period free and you can get free hotels, tastecard, beauty treatments etc.
We listed our 3 hotels, none were available but they contacted us and said this was taking longer than usual (By then they've taken the first month's fee), they then tell me to make up for it they'll contact me to let me know when my first choice hotel is available, they never called. Then they didn't reply to emails, the tastecard voucher code didn't work and tastecard told me to speak to Supercard.
My wife tried cancelling, they still kept taking money, then I cancelled the credit card as it wasn't a DD and low and behold my bank gave them my new details and they've continued taking payments, All I have had for my money is a piece of plastic, not one offer worked and they don't respond!
My wife is pregnant with twins and we haven't the money to throw away at the moment.
Have other's had similar experiences?

Lube

You get a better response in right forum

Consumer rights

Aesop

cancel the cc payments again. tell your bank you are cancelling the dd payments or whatever they have set up. send an email or letter to tastecard and supercard telling them that the dd is cancelled and not to take anymore money off your card.

also put a clawback into bank and tell them you cancelled dd and did not authorise any further payments to be made. also complaint to bank asking why they authorised further payments when you cancelled

https://www.supercardblack.com/Content/Documents/Pdfs/Supercard%20Complaints%20Procedure.pdf

https://www.supercardblack.com/Terms

agrinnall

This is the Consumer Rights board (the thread may have been moved but there's no obvious evidence for that).

OP, you need to speak to your bank to get the payments stopped and hopefully refunded, it sounds like there is a Continuous Payment Authority in place and the bank is required to stop it if you ask them to (this may not stop you owing money but will prevent any further payments being taken through that route). You may be able to ask for a Chargeback to recover money already paid.

Lube

Yes it is consumer rights board but OP original posted in Freebies (Low Spend) and yes there is no evidence of that now.

agrinnall

Lube wrote: »

Yes it is consumer rights board but OP original posted in Freebies (Low Spend) and yes there is no evidence of that now.

Thanks, I'm not sure why there isn't always a record of movement from one board to another, it seems to be inconsistent whether you see that or not.