UKPC failed to send POPLA but passed on to Debt Recovery Plus

Noggin61

Hi,

I followed the guidance on these forums for a UKPC "ticket" stuck on my vehicle on 6 Nov 2016. I received a NTK on 7 Dec and I responded by appealing and requesting a POPLA code which I haven't received. This morning (4 Feb 2017) I received a Debt Recovery Plus letter demanding £160.

I've logged into UKPC's appeal site with my "parking charge" reference number but it simply states they've passed the matter onto DRP. I've tried calling UKPC on the information number in their appeal acknowledgement email but they don't answer. I assume they're not open on weekends so will try again on Monday.

What is the best way to deal with this?

Any help much appreciated.

Thanks,

Ciaran

twhitehousescat

report the lack of popla code and the debt collectors to the BPA

when you appealed did you get a recept email from them?

Redx

and STOP PHONING THEM !!!

NEVER ring or speak to the PPC or a DCA

do it all in writing

and as mentioned above , email [EMAIL="aos@britishparking.co.uk"]aos@britishparking.co.uk[/EMAIL] with the code breaches and unredacted copies of all paperwork, add a timeline etc too

Quentin

And read this thread (on ignoring debt collectors):


https://forums.moneysavingexpert.com/discussion/5035663

Coupon-mad

I assume they're not open on weekends so will try again on Monday.

No.You.Won't!!

Why didn't you appeal online? If you posted the appeal letter (we hope you did not post it, no-one tells you to post to a PPC who will perhaps drop some letters in the bin...ooops) did you keep proof of posting?

Noggin61

Thanks all for the advice. I won't be ringing them and have instead forwarded the appeal acknowledgement email they sent me, added a timeline and demanded they either respond to my appeal or send me a POPLA code. I've cc'd the BPA RedX provided (thanks) along with POPLA.

> when you appealed did you get a recept email from them?
Yes I did.

> and as mentioned above , email aos@britishparking.co.uk with the code breaches and unredacted copies of all paperwork, add a timeline etc too
Thanks, I've done that.

> Why didn't you appeal online? If you posted the appeal letter...
I appealed online and have their acknowledgement.

Half_way

Do not ever ever phone a PPC or its associated debt collectors/hangers on.
the only entity you should be phoning is the place that took the PPC on

Have you contacted the landowner yet? if not why not?
who is/was the landowner?

Coupon-mad

Cue UKPC convincing the BPA that they issued a POPLA code in early January...a letter that of course, went 'missing'.

mattcap01

I'm in the same boat. How did this play out? Debt Recovery Plus Ltd have contacted me saying I was sent a letter rejecting my appeal with my POPLA code on two months ago (they haven't stated how they sent it i.e. post or email).

I'm cascading to BPA, but not sure how they'll assist if at all.

My original appeal was based on the lack of any suitable lighting by the sign so signs were not conspicuous and legible, and signs should be readable and understandable at all times, including during the hours of darkness or at dusk.

Umkomaas

The OP has never revisited this forum since 5/2/17, so unlikely to see your request. PM him/her and they should receive an email to say you're trying to make contact.

The forum doesn't 'track' cases, we rely on the OP to keep us updated. Sadly, despite regulars giving huge amounts of their own time, free of charge, to help people with their problems, some (not necessarily this case) just can't be arsed or have the courtesy to say how the advice helped them avoid a large bill hanging over their heads.

pogofish

mattcap01 wrote: »

I'm in the same boat. How did this play out? Debt Recovery Plus Ltd have contacted me saying I was sent a letter rejecting my appeal with my POPLA code on two months ago (they haven't stated how they sent it i.e. post or email).

I'm cascading to BPA, but not sure how they'll assist if at all.

My original appeal was based on the lack of any suitable lighting by the sign so signs were not conspicuous and legible, and signs should be readable and understandable at all times, including during the hours of darkness or at dusk.

You agreed not to hijack threads as part of your signup!

Instead - go and read post four of the Newbies Sticky at the top of this forum. It covers dealing with DRP in its entirety.