Shop Direct Refund Offset Against Account

Pagey81

Hi I'm after a bit of advice please.

After almost 2 years and going through the ombudsman I have eventually received a letter from Shop Direct saying they will refund me my ppi and it will be issued via cheque within 14 days. However when I have logged onto my very account I've noticed they have credited my account. My query is can I insist they send me a cheque as stated in their letter as I am not behind on any payments? The main reason for this is that I want to use the money to pay off other debts with higher interest rates. At the moment I am not paying any interest on my very account as it is on buy now pay later.

Any advice would be greatly appreciated.

dieselv2

They issued and cashed the cheque to your account?

I'm not sure were you stand once it's on your account. Give them a ring/email or write them a letter asking them to remove this off your account and send the cheque....or hold out and see if you get a cheque as well!

Pagey81

They just credited it to my very account, thought it was a bit strange when I received a letter today saying I would receive a cheque! I think I'll try giving them a ring tomorrow

Nasqueron

The only way you'll get this sorted is speaking to them, nobody on a forum can assist here because no-one has access to their processes. You should be able to get the money as a credit is of little use as a store credit but you will have to complain about it to them directly.

antrobus

Pagey81 wrote: »

..Any advice would be greatly appreciated.

Shop Direct have the right of set off.

dunstonh

If the account is in arrears, defaults or had amounts previously written off, then shop direct can use the redress against their debt. If you are not in this situation, then they can issue the refund to you.

Most card providers pay it to the account, then a day or two later take it back to issue it back to you directly. This is to reset the borrowing period on the money if you are borrowing on the card.

dragon1203

Hello,

I have also an account at very(shop direct) opened 4 years ago and I wonder if this company actually charge PPI? On my statement it is not showing any PPI being charged, unless this charge is being hidden.

Does your statement shows any PPI?

Anybody?

Thanks in advance

Nasqueron

dragon1203 wrote: »

Hello,

I have also an account at very(shop direct) opened 4 years ago and I wonder if this company actually charge PPI? On my statement it is not showing any PPI being charged, unless this charge is being hidden.

Does your statement shows any PPI?

Anybody?

Thanks in advance

PPI cannot be hidden, this is a claims company myth

If you had a balance at the end of the month and had PPI it would be charged on your statement

[Deleted User]

dragon1203 wrote: »

I have also an account at very(shop direct) opened 4 years ago and I wonder if this company actually charge PPI?

Your account was opened far too recently to realistically have PPI. By that time financial institutions had long since ceased offering the insurance.

Nevertheless, if you had a policy it would show on every single statement when your account had a balance and you can bet there would also be a thorough audit trail of you having fully agreed to it.

PPI was never "hidden", that's a myth sponsored by claim companies, on loans it appeared on the Agreement and on credit cards on the statement.