Help where do i stand!

mighty_hammers

i had a 5 month old phone, bought on line through amazon, but another company supplied. It stopped charging, so i emailed them. Eventually after me emailing them again and amazon emailing them, they told me to take it to a local repairer, which i did but they told me it would be v expensive as it's a sealed smart phone. i told the supplier it was not acceptable to send me to ' any local repairer' and amazon on line chat agreed and told the company to send out a returns label and issue me a refund, as about 7 days of them not responding has gone by. the supplier ignored this, but eventually after amazon contacted them again they followed through and emailed me to say i would get a refund on receipt. Amazon on line chat said it was safe for me to buy another phone, which i did. Now here is my problem the supplier has now said they have sent it off for repair!!!!!!! both phones were £400.00. I would never had gone ahead buying a new one if they hadn't told me i was getting a refund. Spoke to Amazon on phone and they are looking into it on amazon's claims team. As the supplier said i was getting a refund, do they legally have to stick with this.?

wealdroam

mighty_hammers wrote: »

i had a 5 month old phone, bought on line through amazon, but another company supplied. It stopped charging, so i emailed them. Eventually after me emailing them again and amazon emailing them, they told me to take it to a local repairer, which i did but they told me it would be v expensive as it's a sealed smart phone. i told the supplier it was not acceptable to send me to ' any local repairer' and amazon on line chat agreed and told the company to send out a returns label and issue me a refund, as about 7 days of them not responding has gone by. the supplier ignored this, but eventually after amazon contacted them again they followed through and emailed me to say i would get a refund on receipt. Amazon on line chat said it was safe for me to buy another phone, which i did. Now here is my problem the supplier has now said they have sent it off for repair!!!!!!! both phones were £400.00. I would never had gone ahead buying a new one if they hadn't told me i was getting a refund. Spoke to Amazon on phone and they are looking into it on amazon's claims team. As the supplier said i was getting a refund, do they legally have to stick with this.?

Of course the seller has to stick with what they have already told you.

Make sure you don't lose that email where they state that you will receive a refund when the phone is returned.