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M&S DD's "remain" active

OK, so got an M&S account, completed switch last month, 2 DD's came over.

Applied for the monthly saver, set up all fine. Told the 2 DD's were good and qualified.

As I understand it the DD's are not a requirement for the regular saver going forward.

To qualify for the £10 added to the gift card, I need 2 DD's to "remain active". Seems that I have somehow mangled up my DD's to M&S and only actually have one active now. Does anyone know if setting up a new one will mean I still qualify? remain seems a slightly ambiguous term to me.

Has anyone since cancelled a DD and created a new one and still got their bonus to the gift card?

Thanks.

Comments

  • YorkshireBoy
    YorkshireBoy Posts: 31,541 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Norscbu wrote: »
    Does anyone know if setting up a new one will mean I still qualify?
    M&S will know! If you get the answer you want to hear when you call, then make a note of the CSA's name and record the date/time of the call. If you don't get the answer you want to hear, then ring again. ;)


    For what it's worth, I think you'll be OK if at some point in the calendar month you have 2 DDs on the account.
  • Shakin_Steve
    Shakin_Steve Posts: 2,853 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    Why would it make a difference? There are many reasons to cancel one DD and set up another, changing energy suppliers for one.
    I came into this world with nothing and I've got most of it left.
  • Norscbu
    Norscbu Posts: 176 Forumite
    M&S will know! If you get the answer you want to hear when you call, then make a note of the CSA's name and record the date/time of the call. If you don't get the answer you want to hear, then ring again. ;)


    For what it's worth, I think you'll be OK if at some point in the calendar month you have 2 DDs on the account.

    Abroad at the mo, doable but rather not ;) will do when I'm back :)
  • Yorkshire_Pud
    Yorkshire_Pud Posts: 2,000 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 3 February 2017 at 3:04PM
    Norscbu wrote: »
    Abroad at the mo, doable but rather not ;) will do when I'm back :)

    You do need two active DD to be eligible to open the (Regular) Monthly Saver @ 5%.
  • Norscbu
    Norscbu Posts: 176 Forumite
    You do need two active DD to be eligible to open the (Regular) Monthly Saver @ 5%.

    Yeah, it is opened and running, but since then I've managed to cancel one and created another. Will see how it goes I guess.
  • Yes that works fine - did exactly this myself last month(and gift card payments have resumed)
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