Collective Fix Feb 2017 - Wrong Tarriff!

randsypants

Hi all

Newbie here so go easy with me.

I've just been in touch with British Gas to see what they could offer me when my current fix ends which was The Collective switch Feb 2017 arranged through the Cheap Energy Club.

Straight away the operator said 'oh you're on the Standard tarriff, so we should be able to save you some money'. I queried it and he went away to check.

Long Story short, I've been paying the standard tariff instead of the discounted rates of the switch. He is going to investigate and get back to me at the weekend. Anyone else found this? Check now!

I suspect that mine has occurred when i had a smart meter fitted by them a few months into the fix. I'll keep you all updated but hopefully i'll have a nice rebate coming my way :j

Former_MSE_Laura_B

Hi randsypants,

This sounds to me as though it could be the issue mentioned in our news story:
http://www.moneysavingexpert.com/news/energy/2016/08/british-gas-customers-put-on-most-expensive-tariff-in-smart-meter-error

Thanks,
MSE Laura

randsypants

yep, that sounds like it to me. Hopefully won't be any issues with a refund!