Not honouring pricing error

Likecherrycola

I ordered some items from the entertainer , they should have cost around £90(didnt want to be greedy ) but they all showed as free and I was only charged for delivery. I expected the order to be cancelled but it wasn't I got confirmation email followed the next day by dispatch email and tracking details. It was due for delivery today but I have just checked tracking and it has been returned to the sender. Do I have any right to complain ,I knew it was a long shot but I thought once dispatched they had to honour it or is this false? . The order on my entertainer account shows as completed but I have heard nothing from them. Any advice greatly appreciated. (Little ones birthday in 2 weeks and completely broke so this would have been an ideal win).

Browntoa

No , it was an error

Bogalot

Likecherrycola wrote: »

I ordered some items from the entertainer , they should have cost around £90(didnt want to be greedy ) but they all showed as free and I was only charged for delivery. I expected the order to be cancelled but it wasn't I got confirmation email followed the next day by dispatch email and tracking details. It was due for delivery today but I have just checked tracking and it has been returned to the sender. Do I have any right to complain ,I knew it was a long shot but I thought once dispatched they had to honour it or is this false? . The order on my entertainer account shows as completed but I have heard nothing from them. Any advice greatly appreciated. (Little ones birthday in 2 weeks and completely broke so this would have been an ideal win).

Welcome to the forum.

Ordering £90 of goods and expecting not to pay a penny is greedy.

It's not a win to benefit from someone's error. It was not a competition.

Gavin83

If you could prove you couldn't reasonably have expected it to be a pricing error you just might have a case. I'm not entirely sure you could convince a judge that a £90 order for free was expected.

Nice try but it won't happen.

Likecherrycola

It was I will admit as much , just done quickly calculation and goods cost should be 65.99 so slightly less greedy. (I meant more in the sense I didn't order hundreds of pounds worth of stuff, just stuff I was hoping to buy anyway).
I didn't expect them to honour it is expected a cancellation email . But it has took them 2 days now and still no email other than confirmation and dispatch email. They haven't refunded me either.
And it may sound cruel but it would have been a win to me (they same as pricing errors are to a lot of people) I'm a single parent who has just had benefits cut drastically and without notice so the idea of buying presents for my daughters birthday (in 10 days) has caused me endless stress and worry . But thanks for your reply .

glentoran99

Likecherrycola wrote: »

I'm a single parent who has just had benefits cut drastically and without notice so the idea of buying presents for my daughters birthday (in 10 days) has caused me endless stress and worry . But thanks for your reply .

Relevant to this topic how?

Likecherrycola

It's not but the lack of understanding was pretty !!!!!! I only asked for advice, not a moral beating.

fleshandbone

Likecherrycola wrote: »

It was I will admit as much , just done quickly calculation and goods cost should be 65.99 so slightly less greedy. (I meant more in the sense I didn't order hundreds of pounds worth of stuff, just stuff I was hoping to buy anyway).
I didn't expect them to honour it is expected a cancellation email . But it has took them 2 days now and still no email other than confirmation and dispatch email. They haven't refunded me either.
And it may sound cruel but it would have been a win to me (they same as pricing errors are to a lot of people) I'm a single parent who has just had benefits cut drastically and without notice so the idea of buying presents for my daughters birthday (in 10 days) has caused me endless stress and worry . But thanks for your reply .

If you had your benefits cut why are you spending as much as £65 at the entertainer?
Instead of emailing why don't you call them and speak to a real person.

Likecherrycola

It's my daughters birthday next week £65 was her presents. I haven't emailed them at all so I don't see how that comment is relevant .

fleshandbone

Likecherrycola wrote: »

It's my daughters birthday next week £65 was her presents. I haven't emailed them at all so I don't see how that comment is relevant .

Happy Birthday to your daughter

Likecherrycola

Thank you she's had rough year but she's a little star . Sorry if my replies have been rude at all I know I'm being unreasonable I was just clinging onto some hope 😂(and no sleep last night thanks to I'll baby) . No worries though nothing ventured nothing gained.