Virgin Media landline fault - 2weeks & counting

Dalglish

Hello,
After 5 years of trouble free phone, broadband & TV via VM, I'm entering week 2 without being able to make or receive calls on my landline.
No dial tone, no area fault so engineer booked for 5 days post reporting the fault. Then, the fault resolved spontaneously and I could make and receive calls for half a day.
So I cancelled the engineer due the following morning ... an hour later, phone fell silent again! Virgin offered a complaint reference number and a 'manager' would call my mobile to discuss my dissatisfaction. No manager has called.
Virgin again found no fault but said the cancelled engineer couldn't be reinstated as the slot had been reallocated - another 6 days for an engineer.
Then today, my wife calling VM to confirm if there'd been any cancelled engineer slots was told our password she'd given was incorrect and the call handler would call back. Nothing. Finally getting through today, password that my wife was told was incorrect was accepted by a different call handler. Now, £20 in mobile costs calling Virgin, no landline and very unhappy ... I'm unsure what to do - shall I cut loose from Virgin Media?
Any helpful advice welcomed - many thanks in anticipation.

AndyPK

Get a virgin sim. (£1?)


Dialing 789 or 150 to report issues is free I think.


No stick with VM. A phone line is hardly the main reason to be with VM

Dalglish

Thanks for that yes I don't want to cut off my nose to spite my face.
Will try the virgin sim ...

[Deleted User]

AndyPK wrote: »

Dialing 789 or 150 to report issues is free I think.

Only if you dial this from a Virgin landline, of course. Not possible if the line is faulty..

AndyPK

Works onmyvirgin mobile sim Iirc