Commercial Waste Issue

paye

Hi,

Not sure if this is the right place to post this, apologies if not.
I was after some advise as to what rights we have.

My wife set up a small business providing a childcare service. She signed up to a 12 month contract with a waste collection company to empty her bins on a weekly basis. For the past 4 weeks now the bins have not been collected by the company and they are still taking payments from her buisness account.

She has phoned them on numerous occassions to get this resolved and each time she is promised her bins will be collected. 4 weeks in the rubbish is overflowing and it's really having an impact on her buisness as it looks very unsightly, not to mention the Health & Safety risk poses on the kids she has to look after. What can we legally do to resolve this? I was thinking of getting a second party to empty the bins and invoice the company that was meant to empty them. Can we do this?

DomRavioli

paye wrote: »

Hi,

Not sure if this is the right place to post this, apologies if so.
I was after some advise as to what rights we have.

My wife have set up a small business providing a childcare service. She signed up to a 12 month contract with a waste collection comapany to empty her bins every week. For the past 4 weeks now our bins have not been collected ut the company are still taking payments from her buisness account.

She has phoned them on numerous occassions to get this resolved and each time she is promised her bin will be collected. 4 weeks in the rubbish is overflowing and it's really having an impact on her buisness as it looks very unsightly, not mention the Health & Safety risk poses on the kids she has to look after. What can we legally do to resolve this? I was thinking of getting a second party to empty the bins and invoice the company that was meant to empty them. Can we do this?

Letter before action, then court. You won't get far with your idea to invoice another company, they won't honour your original contract, what makes you thinkthey are going to pay for the invoices?

Cancel the payments.

paye

DomRavioli wrote: »

Letter before action, then court. You won't get far with your idea to invoice another company, they won't honour your original contract, what makes you thinkthey are going to pay for the invoices?

Cancel the payments.

Obiously this is going to cost her time and additional money to get this sorted and also more money to go with another company but atleast the company will be reliable.

Is there a template letter which I can alter I could use? I've told the missed the cancel the Direct debit payment. Seems like this company has got a reputation for missed collections.

http://www.ciwm-journal.co.uk/suez-faces-penalties-missed-waste-collections/

martindow

Stopping the payments will concentrate their minds.

For the future might it be better to drop off the waste yourself at the local tip. You will have to pay for commercial waste but it could be cheaper and you will be in control.

What does your contract say about giving notice to this company?

Pennywise

martindow wrote: »

Stopping the payments will concentrate their minds.

For the future might it be better to drop off the waste yourself at the local tip. You will have to pay for commercial waste but it could be cheaper and you will be in control.

What does your contract say about giving notice to this company?

Some local tips don't accept trade waste and to transport it, they'd need a waste carriage licence. Not always that easy - local councils vary enormously as to how they approach small business waste!