New Line From Telegraph Pole.

shezza2

Hi, I am constantly having trouble with My Talktalk broadband and phone line. I have inspected where the line comes from the telegraph pole to eaves of house and the connections look a bit rough. My question is does anyone have an idea how much for an engineer to put a new line from the pole to our house and into the house to a new terminal? Also who should do this BT or Talktalk or any private engineer.

System

Are you sure there are connections in the eaves of you house as the line is usually one continuous run to the master socket.

onomatopoeia99

The network infrastructure beyond your master socket belongs to BT, no-one else is allowed to work on it. TalkTalk buy a wholesale line rental service from BT which includes maintenance.

If the problem is caused by wiring on the BT side of the master socket then you report it to Talk Talk ( you are a customer of them, not of BT), Talk Talk should get BT to send round a man or woman in a van to sort it out, either by remaking the connections or replacing some or all of the dropwire (or something else, depending on the exact nature of the fault), all at no cost to you.

iniltous

Openreach are the only ones allowed to touch the cable you are asking about, and they can only be involved by your provider Talk Talk contacting them.
You cannot really request the drop wire to be changed, if it had a fault then it would be replaced as part of the rental aggrement between TT and OR, but looking a bit rough isn't the same as being faulty.
If you have an issue with your service from TT you should keep on at them until the issue is resolved, if that requires OR to attend then TT shouldl organise it , but with the caveat that if the problem is down to your own equipment or wiring (your side of the master socket) OR will charge TT and they will probably charge you .
If you got a visit from OR and they deemed it as an unnecessary visit because whatever the fault was it wasnt on OR's 'line' the charge raised by OR isn't what you would be charged by TT, you would be told by TT what TT charge for unnecessary visits when you raise a fault report ( it's probably between £80 and £130) most providers add an admin charge to what OR charge them.
Say you were prepared to pay up to £130, so reported a fault, accepted whatever TT said the charge may be for unnecessary visits , expecting to say to the OR engineer 'change the wire from the pole',I'm paying' the OR engineer could still say 'no' if there is nothing wrong with it apart from not looking good, but you would still be charged.
There are products available on OR's price list, like if you were getting an extension built, and needed the existing phone wire taking down and a new one reattaching to another part of the building (renewing the drop wire) , not many providers would 'order' that service from OR , they probably wouldn't know that product even exists

teddysmum

Some years ago, our line worked loose from its fixing to the eaves, during a high wind, meaning breaks in the phone connection, when the line moved and it took ages to get BT (our then phone provider; broadband with O2) to fix it. That was because we got three foreign call centre people before we could have one who understood that we had not broken the line ourselves and knew that they needed to inform OR for us.

J_B

onomatopoeia99 wrote: »

The network infrastructure beyond your master socket belongs to BT,

You, of course mean OpenReach, don't you

teddysmum wrote: »

Some years ago, our line worked loose from its fixing to the eaves, during a high wind, meaning breaks in the phone connection, when the line moved and it took ages to get BT (our then phone provider; broadband with O2) to fix it. That was because we got three foreign call centre people before we could have one who understood that we had not broken the line ourselves and knew that they needed to inform OR for us.

About 2/3 months ago, someone crashed their car into a telegraph pole 'down our country lane'.
They snapped it off!
I know that this pole feeds 5 houses (one being ours). We use plusnet, neighbour uses BT, not sure about t'others.

I tried contacting O.R. but it is actually impossible.
This website
https://www.ournetwork.openreach.co.uk/damage-or-theft/report-damage.aspx
suggest that I could e mail a photo, but almost by return, the guy replied basically saying 'nowt to do with me'
Phoning the number put me through to an 'overseas call centre'. When I said it wasn't a H&S issue (I just wanted it fixed) they also weren't interested!
Then I tried Bee Tee on line chat who basically said - not our customer = not interested
I did the plusnet on line chat (20 minutes) and about half an hour later, there was an O.R. LandRover here asking what the problem was!

The only way is to ask your own phone supplier, who then get O.R. to come.

:mad:

shezza2

Further to my question I have found out that the line from the eaves of the house to the inside is the problem so I need to get it sorted. At the same time I will have an additional socket put in. Who do I get to do the work BT or Talktalk. I am with Talktalk but don't want to pay for Talktalk to come and inspect and then say BT has got to do it ending up with 2 bills.

J_B

shezza2 wrote: »

Further to my question I have found out that the line from the eaves of the house to the inside is the problem so I need to get it sorted. At the same time I will have an additional socket put in. Who do I get to do the work BT or Talktalk. I am with Talktalk but don't want to pay for Talktalk to come and inspect and then say BT has got to do it ending up with 2 bills.

As I said in my (long) post #6

It's impossible to ask Open Reach (pare of BT but a different branch) you have to ask whoever you pay your phone line rental to.
The wiring up to your main/master socket is the responsibility of O.R. the rest (in your house) is your responsibility which any capable person can work with to fit a new socket etc.