N-Power Con

AWeakling

Hi All, I'm looking for everyone who are having problems with N-Power. I haven't had a consistent bill from them for years as they kept re-issuing bills, however their system cannot tke into account payments made already stated on a previous bill, therefore when a bill is wrong and they re-issue it that bill is also wrong as the credits/usage charge/what you've paid etc is all incorrectly calculated. Their systems do not and cannot allow them to rectify this. They can only issue a statement read out which is useful for toilet paper only. I have yet again received a bill that states £344.69 Credit from previous bill - You've Paid £384.00 - Total Cost of Energy Used £580.87 - Refund to be added to the Amount left to pay £184.69 = £36.87 left to pay. However, they cannot explain to me where the £184.69 left to pay has materialised from plus in the time period I actually paid £544 not £384.00!!!

I have gone all the way back to 15th January 2015 from there I was £138.81 in credit - To date I have used £2376.94 of Energy - I have paid £2138.00 - I also should have received and is stated on one of the bills a refund of £235.95 courtesy of OFGEM due to N-Power's previous shambles over bills - In total this should leave me £135.82 in credit!!!!

Of course, I will be going back to them to get this corrected. However, I wanted to hear if anyone else was also experiencing this shambolic companies billing and to make you aware of what I have experienced as you may be unaware that you too could be a victim of this complete scam and actually be in credit when they say you are in debit.

nPower

AWeakling wrote: »

Hi All, I'm looking for everyone who are having problems with N-Power. I haven't had a consistent bill from them for years as they kept re-issuing bills, however their system cannot tke into account payments made already stated on a previous bill, therefore when a bill is wrong and they re-issue it that bill is also wrong as the credits/usage charge/what you've paid etc is all incorrectly calculated. Their systems do not and cannot allow them to rectify this. They can only issue a statement read out which is useful for toilet paper only. I have yet again received a bill that states £344.69 Credit from previous bill - You've Paid £384.00 - Total Cost of Energy Used £580.87 - Refund to be added to the Amount left to pay £184.69 = £36.87 left to pay. However, they cannot explain to me where the £184.69 left to pay has materialised from plus in the time period I actually paid £544 not £384.00!!!

I have gone all the way back to 15th January 2015 from there I was £138.81 in credit - To date I have used £2376.94 of Energy - I have paid £2138.00 - I also should have received and is stated on one of the bills a refund of £235.95 courtesy of OFGEM due to N-Power's previous shambles over bills - In total this should leave me £135.82 in credit!!!!

Of course, I will be going back to them to get this corrected. However, I wanted to hear if anyone else was also experiencing this shambolic companies billing and to make you aware of what I have experienced as you may be unaware that you too could be a victim of this complete scam and actually be in credit when they say you are in debit.

Hi AWeakling

Sorry to hear this. I'll be happy to look into the billing for you if you can email me at the address on my page.

Thanks

Jade