how long to settle claim?

kamil089

My car was rear ended 4 months ago. My car was taken away, im still waiting for other insurance to pay up. How long to those things take? I have only got thir party so im using accident managment company not my own insurance.

What are ur experiences?

Jlo31

Wife had someone reverse in to the side of her car on the 3rd Jan. We contacted the third party insurer directly and next day took car to be assessed at there approved repairer. Car booked in a week later and repair took about about a week. We took an enterprise hire car which was provided via third party insurer (esure) who were very good in sorting stuff out.

Damage was just minor dents in front and back off side doors.

Your damage may be worse or you may find the claims company are dragging there feet to make more money off the credit hire car your in (if you are in one). That's why I prefer to deal with third party directly. Hope yours gets repaired soon!

Cheers

James

Crazy_Jamie

Other people's experiences are irrelevant. Some cases settle quickly, other take a much longer period of time. There will be a reason why your case has not been dealt with yet, but you'll need to enquire with the accident management company as to why that is.

kamil089

My car was written off. I dont have a hire car anymore.

I was told the other party insurance, covea, are very slow to reply and dont really want to cooperate

[Deleted User]

The two claims I have experience of were settled in 1) 2 weeks and 2) 18 months.

Feel free to use the average of those if it'll help.

Sparx

Have you tried contacting the insurer directly?

Crazy_Jamie

kamil089 wrote: »

I was told the other party insurance, covea, are very slow to reply and dont really want to cooperate

Well, there's your reason. That's not an uncommon reason for these things taking longer than they perhaps should.

Sparx wrote:

Have you tried contacting the insurer directly?

That is not advisable. The OP will have signed a contract with the accident management company, and contacting the insurer directly may well put the OP in breach of that contract. As frustrating as it is when these things drag on, the OP ultimately has representatives acting for them, and should leave to it those representatives to get things sorted.

kamil089

Just called them again. Everyone is saying something different.
They wouldnt even tell me where my car is.
Thanks for help