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Moved into a house with a deemed business contract

in Energy
2 replies 444 views
MarktheHarpMarktheHarp Forumite
20 Posts
Part of the Furniture 10 Posts Combo Breaker
Forumite
Hi all,

I know Deemed Contracts are discussed from time to time, but I moved into a house that previous had a business supply (well, the downstairs was business, the upstairs was domestic!). Anyway ignoring that, the business supply was VERY expensive - something like 27p/unit day and 23p/unit night, with a standing chgarge of just under 62p/day.

It took npower from 5 Dec to 6 Jan to move this business account over to nPower domestic, and I'm wondering if I should be entitled to some sort of rebate from nPower - given it took them a long time to do the switch and because I thought these things were supposed to be reasonable charges where a customer is moving into a premises with an existing supply - for example as discussed in this paper from https://www.ofgem.gov.uk/ofgem-publications/38982/14319-deemed-contracts.pdf

Replies

  • SystemSystem Forumite, Community Admin
    177.9K Posts
    10,000 Posts Photogenic Name Dropper
    Community Admin
    If a business address was not in contract a when you took over a change to a better tariff would have been available much quicker. That was an unbelievably expensive Eco 7 rate,so bad I can t imagine any business user standing that price. I ve seen a few Eco 7 business rates over the years ( as a meter reader ) and they were similar to a domestic tariff
  • nPowernPower Organisation Representatives - Private Messages may not be monitored
    1.3K Posts
    Part of the Furniture 1,000 Posts Combo Breaker
    Hi all,

    I know Deemed Contracts are discussed from time to time, but I moved into a house that previous had a business supply (well, the downstairs was business, the upstairs was domestic!). Anyway ignoring that, the business supply was VERY expensive - something like 27p/unit day and 23p/unit night, with a standing chgarge of just under 62p/day.

    It took npower from 5 Dec to 6 Jan to move this business account over to nPower domestic, and I'm wondering if I should be entitled to some sort of rebate from nPower - given it took them a long time to do the switch and because I thought these things were supposed to be reasonable charges where a customer is moving into a premises with an existing supply - for example as discussed in this paper from https://www.ofgem.gov.uk/ofgem-publications/38982/14319-deemed-contracts.pdf



    Hi MarktheHarp

    Please email me at the address showing on my page and I can get you connected with our Business team.

    Thanks

    Jade :)
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using [email protected] - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
This discussion has been closed.
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