Mid-sold phone insurance

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Hi All

My wife and I were going through our finances when she advised me she was paying for mobile phone insurance. She advised me that the company- Virgin would not give her the contract unless she took it. Anyone know how/if we can claim this back as it seems to be a clear case of mis-selling?:mad::mad:

Thanks

James :money:
James
Been reading forums and emails for ages so thought I'd join :j
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  • Nasqueron
    Nasqueron Posts: 9,044 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
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    jamesr24 wrote: »
    Hi All

    My wife and I were going through our finances when she advised me she was paying for mobile phone insurance. She advised me that the company- Virgin would not give her the contract unless she took it. Anyone know how/if we can claim this back as it seems to be a clear case of mis-selling?:mad::mad:

    Thanks

    James :money:

    Nobody knows if you can get a refund as none of us work for Virgin and/or know the details of your case. It may be they have a record saying she wanted it, it may be a pressure sale from someone, who knows.

    If you feel it was miss-sold then complain to Virgin about it.

    http://www.virginmedia.com/contact-us.html

    http://www.virginmobile.com/vm/media/pdf/Complaint_code_Jan_11.pdf
  • [Deleted User]
    Options
    Any complaint about recent insurance where the complainant was told they had to have the insurance is unlikely to succeed because companies now make sure to have a thorough audit trail of such transactions.

    Can your girlfriend prove she was told that insurance was mandatory?
    I suspect not.
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