Mid-sold phone insurance

jamesr24

Hi All

My wife and I were going through our finances when she advised me she was paying for mobile phone insurance. She advised me that the company- Virgin would not give her the contract unless she took it. Anyone know how/if we can claim this back as it seems to be a clear case of mis-selling?:mad::mad:

Thanks

James :money:

Nasqueron

jamesr24 wrote: »

Hi All

My wife and I were going through our finances when she advised me she was paying for mobile phone insurance. She advised me that the company- Virgin would not give her the contract unless she took it. Anyone know how/if we can claim this back as it seems to be a clear case of mis-selling?:mad::mad:

Thanks

James :money:

Nobody knows if you can get a refund as none of us work for Virgin and/or know the details of your case. It may be they have a record saying she wanted it, it may be a pressure sale from someone, who knows.

If you feel it was miss-sold then complain to Virgin about it.

http://www.virginmedia.com/contact-us.html

http://www.virginmobile.com/vm/media/pdf/Complaint_code_Jan_11.pdf

[Deleted User]

Any complaint about recent insurance where the complainant was told they had to have the insurance is unlikely to succeed because companies now make sure to have a thorough audit trail of such transactions.

Can your girlfriend prove she was told that insurance was mandatory?
I suspect not.