MSE News: Energy firms STILL spreading incorrect info on exit fees

0 Posts
MoneySaving Newbie
in Energy
Energy customers continue to receive incorrect info about the switching process by Big Six firms...
Read the full story:
'Energy firms STILL wrongly telling those with energy fixes ending they face exit fees to switch'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
'Energy firms STILL wrongly telling those with energy fixes ending they face exit fees to switch'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
0
This discussion has been closed.
Latest MSE News and Guides
Has your old furniture become desirable again?
Share your photos in this thread
Join the MSE Forum discussion
Replies
That's not what I read in the Licence Conditions (https://epr.ofgem.gov.uk//Content/Documents/Electricity%20Supply%20Standard%20Licence%20Conditions%20Consolidated%20-%20Current%20Version.pdf):
24.8(a): "a Domestic Customer is entitled to take steps to facilitate changing to any other Electricity Supplier (but not complete the process of changing supplier) at any time without having to pay a Termination Fee;"
And when "an MSE investigation revealed that Npower and British Gas had wrongly told customers" Consumerist already told you about it: http://forums.moneysavingexpert.com/showpost.php?p=71745669&postcount=3
You should have really went back to Ofgem before copying and pasting the same wrong information today.