MSE News: Energy firms STILL spreading incorrect info on exit fees 27 January 2017 at 3:55PM in Energy 1 reply 1.2K views

Legacy_user

Energy customers continue to receive incorrect info about the switching process by Big Six firms...

Read the full story:
'Energy firms STILL wrongly telling those with energy fixes ending they face exit fees to switch'

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RedDwarf82

MoneySavingExpert STILL wrongly telling those with energy fixes ending they face exit fees to switch

You can't, however, apply more than 49 days before your fix ends and then just change supplier within the switching window – if you do that, you may have to pay fees.

That's not what I read in the Licence Conditions (https://epr.ofgem.gov.uk//Content/Documents/Electricity%20Supply%20Standard%20Licence%20Conditions%20Consolidated%20-%20Current%20Version.pdf):
24.8(a): "a Domestic Customer is entitled to take steps to facilitate changing to any other Electricity Supplier (but not complete the process of changing supplier) at any time without having to pay a Termination Fee;"

And when "an MSE investigation revealed that Npower and British Gas had wrongly told customers" Consumerist already told you about it: http://forums.moneysavingexpert.com/showpost.php?p=71745669&postcount=3

You should have really went back to Ofgem before copying and pasting the same wrong information today.