PC losing internet connection

gallygirl
gallygirl Posts: 17,240 Forumite
Part of the Furniture 10,000 Posts Photogenic Name Dropper
in Techie Stuff
As above, my PC is constantly dropping its wireless connection. All other devices connected (TV, ipads, phones, computer) don't have the issue.

I have tried updating drivers but no change, the only thing that works is Troubleshoot Problems which resets the wireless adapter. I've copied the log below, the internet provider is Wimax (an in Spain), computer name ALI and I'm using a Dell PC with Windows 10 Pro.

Would be grateful for any advice. Thanks.

Bear with me, editing it down!
A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort
:) Mortgage Balance = £0 :)
"Do what others won't early in life so you can do what others can't later in life"

Comments

  • gallygirl
    gallygirl Posts: 17,240 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    [FONT=&quot]Windows Network Diagnostics[/FONT]
    [FONT=&quot]Publisher details[/FONT]
    [FONT=&quot]Issues found[/FONT]
    [FONT=&quot]A network cable is not properly plugged in or may be broken[/FONT]
    [FONT=&quot]A network cable is not properly plugged in or may be broken[/FONT]
    [FONT=&quot]Detected[/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]Plug an Ethernet cable into this computer[/FONT]
    [FONT=&quot]Not run[/FONT]
    [FONT=&quot]Problem with wireless adapter or access point[/FONT]
    [FONT=&quot]Problem with wireless adapter or access point[/FONT]
    [FONT=&quot]Fixed[/FONT]
    [FONT=&quot][/FONT]

    [FONT=&quot]Reset the wireless adapter[/FONT]
    [FONT=&quot]Completed[/FONT]
    [FONT=&quot]Investigate router or access point issues[/FONT]
    [FONT=&quot]Not run[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Issues found[/FONT]
    [FONT=&quot]Detection details[/FONT]
    6
    [FONT=&quot]A network cable is not properly plugged in or may be broken[/FONT]
    [FONT=&quot]Detected[/FONT]
    [FONT=&quot][/FONT]


    [FONT=&quot]Plug an Ethernet cable into this computer[/FONT]
    [FONT=&quot]Not run[/FONT]
    [FONT=&quot]An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable.[/FONT]
    [FONT=&quot] [/FONT]
    5
    [FONT=&quot]Problem with wireless adapter or access point[/FONT]
    [FONT=&quot]Fixed[/FONT]
    [FONT=&quot][/FONT]

    [FONT=&quot]Reset the wireless adapter[/FONT]
    [FONT=&quot]Completed[/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]Network Diagnostics Log[/FONT]
    [FONT=&quot]File Name: [/FONT]
    [FONT=&quot]68031D70-2FCA-40E6-A63F-2F9C0FD3BD1F.Repair.1.etl[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Investigate router or access point issues[/FONT]
    [FONT=&quot]Not run[/FONT]
    [FONT=&quot]If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.[/FONT]
    [FONT=&quot]Detection details[/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]Diagnostics Information (Network Adapter)[/FONT]
    [FONT=&quot]Details about network adapter diagnosis: [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Network adapter Ethernet driver information:[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Description . . . . . . . . . . : Realtek PCIe FE Family Controller[/FONT]
    [FONT=&quot] Manufacturer . . . . . . . . . : Realtek[/FONT]
    [FONT=&quot] Provider . . . . . . . . . . . : Realtek[/FONT]
    [FONT=&quot] Version . . . . . . . . . . . : 8.18.621.2013[/FONT]
    [FONT=&quot] Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem54.inf[/FONT]
    [FONT=&quot] Inf File Date . . . . . . . . . : Tuesday, July 23, 2013 7:46:12 PM[/FONT]
    [FONT=&quot] Section Name . . . . . . . . . : RTL8105.ndi[/FONT]
    [FONT=&quot] Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8136&rev_05[/FONT]
    [FONT=&quot] Instance Status Flags . . . . . : 0x180200a[/FONT]
    [FONT=&quot] Device Manager Status Code . . : 0[/FONT]
    [FONT=&quot] IfType . . . . . . . . . . . . : 6[/FONT]
    [FONT=&quot] Physical Media Type . . . . . . : 14[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]Diagnostics Information (Network Adapter)[/FONT]
    [FONT=&quot]Details about network adapter diagnosis: [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Network adapter Wi-Fi driver information:[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Description . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz)[/FONT]
    [FONT=&quot] Manufacturer . . . . . . . . . : Broadcom[/FONT]
    [FONT=&quot] Provider . . . . . . . . . . . : Broadcom[/FONT]
    [FONT=&quot] Version . . . . . . . . . . . : 7.35.295.0[/FONT]
    [FONT=&quot] Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem93.inf[/FONT]
    [FONT=&quot] Inf File Date . . . . . . . . . : Wednesday, December 2, 2015 7:18:33 PM[/FONT]
    [FONT=&quot] Section Name . . . . . . . . . : BCM43XNG_NT64[/FONT]
    [FONT=&quot] Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4365&subsys_00161028[/FONT]
    [FONT=&quot] Instance Status Flags . . . . . : 0x180200a[/FONT]
    [FONT=&quot] Device Manager Status Code . . : 0[/FONT]
    [FONT=&quot] IfType . . . . . . . . . . . . : 71[/FONT]
    [FONT=&quot] Physical Media Type . . . . . . : 9[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]Diagnostics Information (Wireless Connectivity)[/FONT]
    [FONT=&quot]Details about wireless connectivity diagnosis: [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]For complete information about this session see the wireless connectivity information event.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Helper Class: Auto Configuration[/FONT]
    [FONT=&quot] Initialize status: Success[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Information for connection being diagnosed[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Result of diagnosis: No problem found[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]Diagnostics Information (Wireless Connectivity)[/FONT]
    [FONT=&quot]Details about wireless connectivity diagnosis: [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]For complete information about this session see the wireless connectivity information event.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Helper Class: Auto Configuration[/FONT]
    [FONT=&quot] Initialize status: Success[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Information for connection being diagnosed[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Result of diagnosis: No problem found[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]Diagnostics Information (Wireless Connectivity)[/FONT]
    [FONT=&quot]Details about wireless connectivity diagnosis: [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Information for connection being diagnosed[/FONT]
    [FONT=&quot] Interface GUID: 3d68dbac-781c-441d-aef8-fc55f245fc6d[/FONT]
    [FONT=&quot] Interface name: The DW WLAN Card provides wireless local area networking.[/FONT]
    [FONT=&quot] Interface type: Native Wi-Fi[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Connection incident diagnosed[/FONT]
    [FONT=&quot] Auto Configuration ID: 4[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]List of visible access point(s): 0 item(s) total, 0 item(s) displayed[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Connection History[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Information for Auto Configuration ID 4[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] List of visible networks: 0 item(s) total, 0 item(s) displayed[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] List of preferred networks: 4 item(s)[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Profile: Wimax_XXXXXX[/FONT]
    [FONT=&quot] SSID: Wimax_XXXXXXX[/FONT]
    [FONT=&quot] SSID length: 12[/FONT]
    [FONT=&quot] Connection mode: Infra[/FONT]
    [FONT=&quot] Security: Yes[/FONT]
    [FONT=&quot] Set by group policy: No[/FONT]
    [FONT=&quot] Connect even if network is not broadcasting: No[/FONT]
    [FONT=&quot] Connectable: No[/FONT]
    [FONT=&quot] Reason: 0x00028002[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Information for Auto Configuration ID 3[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] List of visible networks: 0 item(s) total, 0 item(s) displayed[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] List of preferred networks: 4 item(s)[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Profile: Wimax_XXXXXXX[/FONT]
    [FONT=&quot] SSID: Wimax_XXXXXXX[/FONT]
    [FONT=&quot] SSID length: 12[/FONT]
    [FONT=&quot] Connection mode: Infra[/FONT]
    [FONT=&quot] Security: Yes[/FONT]
    [FONT=&quot] Set by group policy: No[/FONT]
    [FONT=&quot] Connect even if network is not broadcasting: No[/FONT]
    [FONT=&quot] Connectable: No[/FONT]
    [FONT=&quot] Reason: 0x00028006[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Information for Connection ID 4[/FONT]
    [FONT=&quot] Connection started at: 2017-01-27 13:20:48-993[/FONT]
    [FONT=&quot] Auto Configuration ID: 3[/FONT]
    [FONT=&quot] Profile: Wimax_XXXXXXX[/FONT]
    [FONT=&quot] SSID: Wimax_XXXXXXX[/FONT]
    [FONT=&quot] SSID length: 12[/FONT]
    [FONT=&quot] Connection mode: Infra[/FONT]
    [FONT=&quot] Security: Yes[/FONT]
    [FONT=&quot] Pre-Association and Association[/FONT]
    [FONT=&quot] Connectivity settings provided by hardware manufacturer (IHV): No[/FONT]
    [FONT=&quot] Security settings provided by hardware manufacturer (IHV): No[/FONT]
    [FONT=&quot] Profile matches network requirements: Success[/FONT]
    [FONT=&quot] Pre-association status: Success[/FONT]
    [FONT=&quot] Association status: Fail 0x00038002[/FONT]
    [FONT=&quot] Association reason code: 0x00000002[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Information for Auto Configuration ID 2[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] List of visible networks: 1 item(s) total, 1 item(s) displayed[/FONT]
    [FONT=&quot] BSS Type PHY Security Signal(RSSI) Compatible SSID[/FONT]
    [FONT=&quot]
    [/FONT]
    [FONT=&quot] Infra <unknown> Yes 80 Yes Wimax_XXXXXXX[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] List of preferred networks: 4 item(s)[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Profile: Wimax_XXXXXX[/FONT]
    [FONT=&quot] SSID: Wimax_XXXXXX[/FONT]
    [FONT=&quot] SSID length: 12[/FONT]
    [FONT=&quot] Connection mode: Infra[/FONT]
    [FONT=&quot] Security: Yes[/FONT]
    [FONT=&quot] Set by group policy: No[/FONT]
    [FONT=&quot] Connect even if network is not broadcasting: No[/FONT]
    [FONT=&quot] Connectable: No[/FONT]
    [FONT=&quot] Reason: 0x00028006[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Information for Connection ID 3[/FONT]
    [FONT=&quot] Connection started at: 2017-01-27 13:19:48-797[/FONT]
    [FONT=&quot] Auto Configuration ID: 2[/FONT]
    [FONT=&quot] Profile: Wimax_XXXXXX[/FONT]
    [FONT=&quot] SSID: Wimax_XXXXXX[/FONT]
    [FONT=&quot] SSID length: 12[/FONT]
    [FONT=&quot] Connection mode: Infra[/FONT]
    [FONT=&quot] Security: Yes[/FONT]
    [FONT=&quot] Pre-Association and Association[/FONT]
    [FONT=&quot] Connectivity settings provided by hardware manufacturer (IHV): No[/FONT]
    [FONT=&quot] Security settings provided by hardware manufacturer (IHV): No[/FONT]
    [FONT=&quot] Profile matches network requirements: Success[/FONT]
    [FONT=&quot] Pre-association status: Success[/FONT]
    [FONT=&quot] Association status: Fail 0x00038002[/FONT]
    [FONT=&quot] Association reason code: 0x00000002[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] Information for Connection ID 2[/FONT]
    [FONT=&quot] Connection started at: 2017-01-27 13:19:48-533[/FONT]
    [FONT=&quot] Auto Configuration ID: 2[/FONT]
    [FONT=&quot] Profile: Wimax_XXXXXXX[/FONT]
    [FONT=&quot] SSID: Wimax_XXXXXX[/FONT]
    [FONT=&quot] SSID length: 12[/FONT]
    [FONT=&quot] Connection mode: Infra[/FONT]
    [FONT=&quot] Security: Yes[/FONT]
    [FONT=&quot] Pre-Association and Association[/FONT]
    [FONT=&quot] Connectivity settings provided by hardware manufacturer (IHV): No[/FONT]
    [FONT=&quot] Security settings provided by hardware manufacturer (IHV): No[/FONT]
    [FONT=&quot] Profile matches network requirements: Success[/FONT]
    [FONT=&quot] Pre-association status: Success[/FONT]
    [FONT=&quot] Association status: Fail 0x00038002[/FONT]
    [FONT=&quot] Association reason code: 0x00000002[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]Diagnostics Information (Wireless Network Adapter)[/FONT]
    [FONT=&quot]Details about wireless network adapter diagnosis: [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]For complete information about this session see the wireless connectivity information event.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Helper Class: Native Wi-Fi MSM[/FONT]
    [FONT=&quot] Initialize status: Success[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Information for connection being diagnosed[/FONT]
    [FONT=&quot] Interface GUID: 3d68dbac-781c-441d-aef8-fc55f245fc6d[/FONT]
    [FONT=&quot] Interface name: The DW WLAN Card provides wireless local area networking.[/FONT]
    [FONT=&quot] Interface type: Native Wi-Fi[/FONT]
    [FONT=&quot] Profile: Discovery connection[/FONT]
    [FONT=&quot] SSID: (Unnamed Network)[/FONT]
    [FONT=&quot] SSID length: 0[/FONT]
    [FONT=&quot] Connection mode: <unknown>[/FONT]
    [FONT=&quot] Security: No[/FONT]
    [FONT=&quot] Connect even if network is not broadcasting: No[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Result of diagnosis: No problem found[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]Network Diagnostics Log[/FONT]
    [FONT=&quot]File Name: [/FONT]
    [FONT=&quot]68031D70-2FCA-40E6-A63F-2F9C0FD3BD1F.Diagnose.0.etl[/FONT][FONT=&quot][/FONT]
    A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort
    :) Mortgage Balance = £0 :)
    "Do what others won't early in life so you can do what others can't later in life"
  • esuhl
    esuhl Posts: 9,409 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I'd try turning off the PC, rebooting the router, then wait a few minutes and turn on the PC again.

    Have you always had problems with the PC's connection? Obviously it could be due to a weak signal and/or low gain aerial on the wifi adapter. Assuming it's a desktop PC, it would be more reliable to use an Ethernet cable rather than wifi.
  • grumpycrab
    grumpycrab Posts: 5,012 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    Tricky. One possibility is dodgy driver [FONT=&quot]Dell Wireless 1704 [FONT=&quot](other[FONT=&quot]wise known as DW1704) - various reports online. In first instance, I [FONT=&quot]would connect computer to [FONT=&quot]router [/FONT][/FONT][/FONT][/FONT][/FONT][FONT=&quot]via ethernet cable ([FONT=&quot]even [FONT=&quot]if you have [FONT=&quot]to move the computer to do this - worth a shot); di[FONT=&quot]sable wifi [FONT=&quot]and ens[FONT=&quot]ure your computer uses [FONT=&quot]ethernet. Then remove[FONT=&quot] the 1704 driver. RESTART the PC and hopefully it will pick up [FONT=&quot]a better/more recent driver. Run the diagnostic above again and see [FONT=&quot]i[/FONT]f the Broadcom driver is any different ([/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot]7.35.295.0 above).[FONT=&quot] See if it perfo[FONT=&quot]rms any better.[/FONT][/FONT]
    [/FONT]    [/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT]
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • gallygirl
    gallygirl Posts: 17,240 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    esuhl wrote: »
    I'd try turning off the PC, rebooting the router, then wait a few minutes and turn on the PC again.

    Have you always had problems with the PC's connection? Obviously it could be due to a weak signal and/or low gain aerial on the wifi adapter. Assuming it's a desktop PC, it would be more reliable to use an Ethernet cable rather than wifi.
    It's always been like this and is stable with all other devices. Permanent ethernet not possible due to location (only around 8ft away but room layout doesn't allow it and box needs to stay where it is.
    A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort
    :) Mortgage Balance = £0 :)
    "Do what others won't early in life so you can do what others can't later in life"
  • gallygirl
    gallygirl Posts: 17,240 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    grumpycrab wrote: »
    Tricky. One possibility is dodgy driver [FONT=&quot]Dell Wireless 1704 [FONT=&quot](other[FONT=&quot]wise known as DW1704) - various reports online. In first instance, I [FONT=&quot]would connect computer to [FONT=&quot]router [/FONT][/FONT][/FONT][/FONT][/FONT][FONT=&quot]via ethernet cable ([FONT=&quot]even [FONT=&quot]if you have [FONT=&quot]to move the computer to do this - worth a shot); di[FONT=&quot]sable wifi [FONT=&quot]and ens[FONT=&quot]ure your computer uses [FONT=&quot]ethernet. Then remove[FONT=&quot] the 1704 driver. RESTART the PC and hopefully it will pick up [FONT=&quot]a better/more recent driver. Run the diagnostic above again and see [FONT=&quot]i[/FONT]f the Broadcom driver is any different ([/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot][FONT=&quot]7.35.295.0 above).[FONT=&quot] See if it perfo[FONT=&quot]rms any better.[/FONT][/FONT]
    [/FONT]    [/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT]
    Thanks for this, need to find where I tidied the ethernet cable to and I'll try this!
    A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort
    :) Mortgage Balance = £0 :)
    "Do what others won't early in life so you can do what others can't later in life"
  • forgotmyname
    forgotmyname Posts: 32,852 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Get WIFI analyzer or similar and see how much traffic is on your channel. Try changing channels.

    get a decent USB WIFI dongle. The drivers for yours appear to be from 2013.
    Censorship Reigns Supreme in Troll City...

  • System
    System Posts: 178,286 Community Admin
    10,000 Posts Photogenic Name Dropper
    Hi

    I is confuggled...

    you posted

    "[FONT=&quot]Diagnostics Information (Network Adapter)[/FONT]
    [FONT=&quot]Details about network adapter diagnosis: [/FONT]

    [FONT=&quot]Network adapter Wi-Fi driver information:[/FONT]

    [FONT=&quot] Description . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz)[/FONT]
    [FONT=&quot] Manufacturer . . . . . . . . . : Broadcom[/FONT]
    [FONT=&quot] Provider . . . . . . . . . . . : Broadcom[/FONT]
    [FONT=&quot] Version . . . . . . . . . . . : 7.35.295.0[/FONT]
    [FONT=&quot] Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem93.inf[/FONT]"

    Dell quote...

    "Dell Wireless 1704 802.11 b/g/n, Bluetooth4.0 Driver

    This package provides Dell DW1704 802.11 b/g/n Bluetooth4.0 Driver and is supported on XPS 8700 running the following Windows Operating systems: Windows 8.1."

    So it seems to be a crossover/corruption in the driver/config files.

    As suggested above, purge the adapter and its files whilst using a cable connection and reboot and re-install.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • gallygirl
    gallygirl Posts: 17,240 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Thanks johndough and David, a lot for a non-techie like me to take in but I'll try as you've suggested. Unlikely to be sleep mode I'd have thought though as it can stay on for hours then cut out three times in ten minutes :(
    A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort
    :) Mortgage Balance = £0 :)
    "Do what others won't early in life so you can do what others can't later in life"
  • gallygirl
    gallygirl Posts: 17,240 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Just to report back.............

    After months of disconnecting my laptop has finally started to hold the connection without me doing anything. No idea why! I will try all your suggestions if/when it starts playing up again.

    Thanks for the help, much appreciated :T.
    A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort
    :) Mortgage Balance = £0 :)
    "Do what others won't early in life so you can do what others can't later in life"
This discussion has been closed.
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