Electrical fault in street causes internal fault

vigman

Hi

The other day the power went off in my mother's street. A power post caught fire and a fuse was changed in the street.

After her power came back on a set of four wall lights failed to come back on. Nothing had tripped. There are three light switches on a wall plate. Two of the light circuits work but the third fails to light its four wall lights. The bulbs are OK but I switched them to new to double check.

Somehow the outage in the street has blown that light circuit. Who is responsible for getting this sorted out please?

TIA

Vigman

Robin9

The supply company will pick up the bill but ring them first and make a note of the name of the person you speak to.

vigman

Thanks Robin9, are the company who did the work in the street also to be contacted (and who to contact?) or will the supplier sort this out?

TIA

Vigman

vigman

Initial contact with SSE and they say internal wiring nothing to do with them even in circumstances described.

They say contact

0845 601 2989 western power emergency service

I'll report back

Mr.Generous

I doubt it is anything to do with them unless all the bulbs blew at once. Have you tried a new bulb?

vigman

Mr.Generous wrote: »

I doubt it is anything to do with them unless all the bulbs blew at once. Have you tried a new bulb?

Everything went out in the street. Work was done and on power up this light circuit failed. All trips OK.

As I said in original posting "I switched them (the four bulbs) to new to double check"

A neighbour had the electrical circuit on their boiler burnt out during this outage

Vigman

coffeehound

If the bulbs aren't blown and the breaker didn't trip, then it sounds like an 'open circuit' i.e. a loss of a connection within the circuit somewhere. Perhaps the voltage spike was the straw that broke the camel's back, but it seems likely that it was already a weak connection.

Lorian

Are they low voltage lights with a transformer?

zaax

Yes it is the suplliers fault as there was an open neutral wire.. Heres avideo of what happened

https://www.youtube.com/watch?v=HsSlQnGCvdg

Ian011

vigman wrote: »

Initial contact with SSE and they say internal wiring nothing to do with them even in circumstances described.

They say contact 0845 601 2989 western power emergency service.

Usage of a premium rate 0845 number for this is not legal and consumer law gives you the right to a refund of any excess call costs incurred. Check your phone bill.

Since May 2016, there has been a free-to-caller number for powercuts and blackouts. The new number is 105. Just 105.

unforeseen

zaax wrote: »

Yes it is the suplliers fault as there was an open neutral wire.. Heres avideo of what happened

https://www.youtube.com/watch?v=HsSlQnGCvdg

I think you need to look at the first diagram and listen to his explanation. Centre connector is neutral? But it's earthed!. If he is an electric Ian I'll eat my hat. What he is showing is how it affects the American system where they appear to have 2 lives and a neutral entering a house via a split transformer so live-live is 220. We don't use that system.