Sainsburys warranty

Mathewbassett

Hi all, looking for some help please. i bought a Samsung tablet from sainsburys back in 2013 and about 3 weeks ago the LCD screen has broke down no cracks or scratches just stopped working, i know Argos do a 6 year guarantee on electrical goods im just wondering if sainsburys do the same sort of thing and if its worth me taking it back to them or just throwing it away, Many thanks Mathew

unholyangel

Mathewbassett wrote: »

Hi all, looking for some help please. i bought a Samsung tablet from sainsburys back in 2013 and about 3 weeks ago the LCD screen has broke down no cracks or scratches just stopped working, i know Argos do a 6 year guarantee on electrical goods im just wondering if sainsburys do the same sort of thing and if its worth me taking it back to them or just throwing it away, Many thanks Mathew

Eh, are you sure about that? Or are you perhaps thinking of one of their extended warranties they sell at additional cost?

You could try samsung and see if your goods are still under warranty but I would presume not as samsung are generally 1 or 2 years. Your statutory rights are with the retailer but after 3-4 years, you would likely need to get an independent report stating the nature of the fault is inherent and even then, they'd only have to offer a partial refund which can be reduced to take into account use you have had (and again, at 3-4 years old.....its possible it could be reduced by the full contract price).

DCFC79

No harm in asking but afaik theres no 6 year thing, its just the standard 1 year warranty on electricals.

neilmcl

You've been misinformed if you think Argos offer a 6 year warranty on electrical goods. I suspect you're confusing warranties with you're statutory consumer rights, as determined by the Sale of Goods Act, which has been since superseded by the Consumer Rights Act (2015).

As you purchased your tablet in 2013 then the SOGA applies. You have a right to expect your purchase to be of satisfactory quality and have a reasonable lifespan. You have rights to a remedy, one of repair, replacement and a refund, taking into account the usage you've already had. However as the item is over 6 months old the onus is on you to prove that any fault is inherent to manufacture.

Mathewbassett

Thank you neilmcl, yes you are right i was getting confused with the sales of goods act sorry. Thank you for your info, just wondering how would i go about proving the fault is inherent to the manufacture would an independent report be satisfactory. Thank you for all your help

neilmcl

Mathewbassett wrote: »

Thank you neilmcl, yes you are right i was getting confused with the sales of goods act sorry. Thank you for your info, just wondering how would i go about proving the fault is inherent to the manufacture would an independent report be satisfactory. Thank you for all your help

They (the retailer) will likely want to see an engineer's report outlining the fault and showing that it's inherent to manufacture rather than simply wear & tear or user damage. You can seek out a repair centre but it really depends on what tablet it was and how much you paid, and also how far do you want to take it.

Personally for a sub £100 tablet I'd pretty happy with over 3 years of use and wouldn't really be hassled with trying to get a remedy. Pick your battles and all that.

agrinnall

Even if an independent report did find the cause was an inherent fault the best you're likely to get is a partial refund, and after 3 years that's likely to be a fairly small percentage of the original cost. And of course if it's not an inherent fault then you'd be out of pocket by the cost of the report.