Hotpoint Warranty

jcashen

Just after Christmas, a Hotpoint engineer came to fix my washer/dryer, the reason he gave for the error did not make any sense ( the machine kept going at the end of the cycle until it was manually stopped, he blamed it on a blocked outflow pipe ( which wasnt blocked ), surely if the pipe was blocked the machine would have shut off rather than permenantly trying to force water into what it thought was a blocked pipe?) ANYWAY.... The problem was not fixed, we were away for a couple of weeks and since returning the problem remains but is now joined by another issue in that the dryer function does not work (it will only slow spin and will not dry). I have contacted Hotpoint who inform me that since the engineer last came out, the machines warrenty has expired by 2 weeks and a repair will now be chargable. They state that the engineers report states it was 'tested ok' after he came last time but cannot tell me what tests he did, they agree that the explanation of the fault last time does not make sense but they insist that since the warranty has now expired and the machine presents with a 'new fault' in addition to the previous one, we will have to pay to have it repaired. Personally I feel that the reported fault wasnt fixed and since the new fault has only been there since the engineer came and that he could not possibly have tested an entire wash and dry cycle in the time he was here, it should be considered as the original fault and repaired under warranty, especially as they now sell an almost identical machine with a 10 year warranty. I have tried to be reasonable with them but they say there is no negotiation, if the machine is out of warranty by even 1 day, then any repair is chargeable. I believe that they are wrong and would love to know what I should be saying to them. Thanks in advance.

unholyangel

Who did you purchase the machine from and when? A warranty is in addition to your statutory rights so they can decide on the terms I'm afraid (providing its nothing silly like agreeing to give them your soul etc).

If the warranty has expired then you may be limited to using your statutory rights the with retailer if possible.

wealdroam

jcashen wrote: »

...especially as they now sell an almost identical machine with a 10 year warranty.

Do they?

Are you perhaps thinking of their 10 year parts guarantee?
Where they say:

10 Year Guarantee

All of our large appliances come with a 10 year parts guarantee, for increased peace of mind.

Note that if you were to use their 10 year parts guarantee, you must use a Hotpoint engineer to install that 'free' part and his services certainly will not be free.

So for example, if a door seal needs replacing, you will certainly get the - say £15 - seal free, but the repair may well still cost you around £100.

I'm guessing at the figures, but you get the idea.