Norwich & Peterborough BS

bigadaj

Dalavich wrote: »

Yes, we must spare a thought for the staff, they've always been excellent and to lose such dilligent and caring staff is so wrong.

However to your first point. If you work in a service industry, your 2nd thought is always to your customer (1st to your staff!), and their perception of you and your brand.
"Please 1000 people, they may tell 1 person - Annoy 1 person and they'll probably tell a 1000 people."
So now, even if YBS offered me a deal, I'd tell them to stuff it. Simply because they've showed their contempt for the customer, so what will they do next to their 'loyal' customers?

Little loyalty nowadays, if you assume there is or will be then you will be disappointed.

As people regularly state on these boards, whether you take advantage of switching offers or others incentives then always prudent to keep at least two current accounts open.

SammenForLivet2

Sad that Yorkshire Building Society as a mutual organization didn't consult it's members on this 'proposal'. Even sadder for the diligent, professional colleagues at Norwich & Peterborough, you have already been through several restructures following the merger with Yorkshire BS and are now facing the rath of annoyed consumers and most likely the prospect of being made redundant in the summer.

Interestingly, a lot of YBS colleagues thought that when they bought N&P that a Yorkshire Branded Current Account would follow - as this had been on the cards for years - so it's interesting that this hadn't happened. I guess the costs of offering such a service don't stack up for smaller players.

System

Dalavich wrote: »

Also we must also feel sorry for the staff, who most likely found out the same way we did. I for one will pop into my local branch. I don't go in there often, but sometimes you have to. And they've always been fantastic, and to lose their jobs this way is so wrong.

I don't think it was a complete surprise, to the staff, as all the other brands were being integrated and that process started in November for N&P.

Infact, it was hinted (by an YBS staff member) that the current accounts would be closed but I took this to mean for new applications.

WillPS

Anthorn wrote: »

You've almost hit the nail on the head: What we have is local financial institutions which are marketed as national institutions or at least should be local according to their name. It's those which are failing. In addition to N&P being removed from the high street, we have for example Clydesdale and Yorkshire Banks closing branches, Coventry Building Society closing its current account as well as many of its savings accounts including bonds and Airdrie Savings Bank closing down. It's a pattern: They fail to capitalise on their local roots and try to appeal nationally. But who is going to bank with a bank or BS with a local name which is not local to them when they have Barclays or Lloyds or HSBC branches where they live?

I'm sure the need to have a national-sounding name and a national-sounding banking institution was not lost on The Co-operative Permanent when it transformed into Nationwide Building Society in 1970 or on Anglia Building Society when it merged with Nationwide and the Anglia name dropped in 1992.

Rubbish - Halifax seem to be doing just fine, doesn't seem like Lloyds have any plans to scrap the brand even though they have 2 other nationally recognised brands to merge it with if that was what they intended to do.

Santander scrapping the A&L brand also had very little to do with the brand name being toxic due to a reference to its origins too. (Santander is, lest we forget, a city too!)

EarthBoy

SammenForLivet2 wrote: »

Sad that Yorkshire Building Society as a mutual organization didn't consult it's members on this 'proposal'. .....

Interestingly, a lot of YBS colleagues thought that when they bought N&P that a Yorkshire Branded Current Account would follow - as this had been on the cards for years - so it's interesting that this hadn't happened. I guess the costs of offering such a service don't stack up for smaller players.

YBS have certainly considered launching YBS branded current accounts, because they consulted members about it through their customer survey panel. I took part in the survey and the questions asked what you wanted from a current account and whether you were likely to change to YBS if they had a current account.

Clearly, the replies can't have been very encouraging.

Anthorn

WillPS wrote: »

Rubbish - Halifax seem to be doing just fine, doesn't seem like Lloyds have any plans to scrap the brand even though they have 2 other nationally recognised brands to merge it with if that was what they intended to do.

Santander scrapping the A&L brand also had very little to do with the brand name being toxic due to a reference to its origins too. (Santander is, lest we forget, a city too!)

You quoted my post but you obviously didn't read it! I didn't even mention Halifax nor Santander nor Lloyds nor Halifax. I throw your accusation right back at you. Your post is rubbish.

My post was in fact a recognition of local brands being national and curtailing their services or closing them and the related pattern which has emerged. I don't expect you to understand that though!

In conclusion do try to wake up!

blindman

malky39 wrote: »

I was going to take this opportunity to switch to an account with welcome bonus etc. But from previous comments I take it this would be pointless as n&p don't support the faster switching. So is the best idea be open a basic account switch my dd to it then use it to switch every so often

I've just rung TSB and they say that because you are using their CASS this should not matter.

I'll give it a go and see what happens.

BTW

You can switch to Nationwide and if I refer you :cool: we both get £100

JuicyJesus

blindman wrote: »

I've just rung TSB and they say that because you are using their CASS this should not matter.

What is "their CASS"?

blindman

JuicyJesus wrote: »

What is "their CASS"?

Current Account Switching Service

MiserlyMartin

SammenForLivet2 wrote: »

Sad that Yorkshire Building Society as a mutual organization didn't consult it's members on this 'proposal'. Even sadder for the diligent, professional colleagues at Norwich & Peterborough, you have already been through several restructures following the merger with Yorkshire BS and are now facing the rath of annoyed consumers and most likely the prospect of being made redundant in the summer.

Interestingly, a lot of YBS colleagues thought that when they bought N&P that a Yorkshire Branded Current Account would follow - as this had been on the cards for years - so it's interesting that this hadn't happened. I guess the costs of offering such a service don't stack up for smaller players.

Yes. I don't think members of N&P or YBS itself were consulted at all when N&P was rescued by YBS. N&P got into this by too many risky mortgages in the housing casino bust of 2007/8