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Other statements required?
I sent copies of these to Natwest who have written back to me.
They are asking for further statements as 'Unfortunately the banks records only go back to 2001 therefore we can only include PPI premiums you can evidence with statement'
I thought the bank would have more records than this? Anyone else been in this situation? How does it affect my enquiry and what can I do next?
Comments
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Why do you think the bank would have twenty year old statements?
What is your reason for complaint?0 -
Complaint is of a personal nature between me and the bank. Suffice to say I have been successful reclaiming from other banks I had accounts with for the reasons I have laid out in my claim. I am not trawling to see what I can get, believe me when I say I have a very real reason to reclaim.0
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If you don't have any more and they don't they are allowed to use an estimate based on average spending so you'd at least get something for the time they know you had PPI, not like they won't pay you anything.
Banks are meant to delete old data from closed accounts under the DPA, typically 6 years after the account is closed (not all do of course) hence not having these older ones - would seem they keep them longer than that but don't have complete archivesSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Go to http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/redress.html#_Compensation_for_mis-sold
Scroll up from there and it explains the policy for missing statementsSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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