Independent furniture assessor report

mcduff16

Hello,

I am in dispute with Bensons for Beds regarding a faulty bed. Can anyone recommend a company for getting an independent furniture assessment report? Thanks

brightontraveller

Have they sent Furniture Industry Research Association (FIRA) technician to look at it?(supposedly independant :rotfl:)

https://www.theguardian.com/money/2013/jan/12/bensons-for-beds-mattress-guarantee-nightmare

https://www.theguardian.com/money/2014/dec/01/bensons-beds-faulty-refund-fira

If so what did there report say Its often better to pick an expert in the particular specific field e.g mattress , bed frame etc as opposed to a general one

Julshk73

Me too! The more people are Jekyll and Hyde horrendous experience and 1200 out of pocket

Annie1960

Have you spoken to the Citizens' Advice consumer hotline? Google for the phone number. They are very good at giving advice on this sort of thing.

Also, how did you pay? If by credit card you could have a route there to get a refund under section 75.