British Gas Speaking with forked tongue?

sololite

We have Homecare package from British Gas and wanted to share a 'beware' story lest you fall into an expensive trap.

Our boiler has been clanking and the engineer diagnosed and replaced a faulty pump. However, it still continued to clank.

He advised that the heat exchanger be replaced and a quotation arrived for £400

I am not convinced that the heat exchanger is the whole story and not wanting to shell out £400 for something that isn't needed was reassured by the engineer telling me that if it didn't fix the problem then we would be reimbursed.

I rang British Gas homecare to check this and they denied this would be the case.

Does anyone have experience of British Gas charging for something they believe will fix a problem and then not reimbursing when it doesn't?

cajef

I would have thought the obvious option is for them to fit the part and if it cures the problem then pay their invoice.