Parking Eye PCN Morrisons

norfolkbroadslim

Hi All

Just after a bit of advice please.

In the post this morning my Step Son received a PCN from Parking Eye relating to an alleged over stay in a Morrisons car park from the 4th to 5th Jan.

His car is parked in the Morrisons car park most days because his girlfriend and his girlfriend's Mam both work at Morrisons and he drops them off and picks them up when he is able to.

The car park has a parking limit of 3 hours and it is alleged that he was parked for over 18 hours from 12 noon-ish on the 4th January 2017 to just before 7am on the 5th January.

His car is fitted with a black box.

The alleged overstay is nonsense. He did not and would not leave his car for 18 hours overnight in Morrison's car park.

Obviously an error has occurred and his car has not been recorded leaving the car park on the 4th January. I don't know how these things work, or perhaps it's an administrative error due to his car entering and leaving the car park every day.

As his car is fitted with a black box, I assume his insurance company would be able to prove where his car was during the alleged period.

Can someone advise what the first step is please? Is it the local Morrisons store where his girlfriend and her Mam work, is it Morrisons head office, or is it something else?

Many thanks

Redx

the NEWBIES sticky thread details ALL of the steps , including the first step

so the keeper appeals as keeper on the PE website with the blue text template , unaltered

the keeper also complains to Morrissons and insists on a cancellation (in parallel)

it doesnt get any easier than that for step 1 and step 2

it may get more complicated later, hence why we have that sticky thread for all newbies or people with no knowledge of this complicated topic to read

so please read it and tell the keeper to do so too

thank you

ps:- this is probably a case of "double dipping" , read other threads and parking pranksters blogs about how and why it happens with ANPR systems (multiple short stay visits logged as one long stay event)

Umkomaas

This is the email address to use to complain to Morrisons:

donotreply@morrisonsplc.co.uk

I know it says 'donotreply', but this is the one that works and secures a cancellation every time.

Half_way

classic double dip, Morrison's could be facing a DPA breach as a result of the actions of their agents.