Company dissolved, guarantee now what?

Adly812

I paid over £1500'to get upvc doors and windows installed into my property by a Fensa approved company. The installation came with a promised 10 year guarantee. I got astragal bars inserted on the windows and doors. Since the installation I've encountered problems with the bars peeling away from the glass and unsticking. I've also got a massive gap in my doors as they shut allowing a huge draught entering into my flat. I've tried to contact the company to try and resolve the issues, only to find the company has been dissolved and no longer exists. I'm concerned and feel at a loss of what to do. As I'm unsure how this effects my guarantee, is it no longer possible to have the guarantee they ensured me? No communication or contact has happened since they installed for me. Please help?

McKneff

I had the same happen...
No one to complain to.....so I just moved on .

[Deleted User]

Hardly an insurance query.

Regardless, if the firm has been dissolved there will be no provision of after sales service..

-taff

You've had it. A guarantee by a company that no longer exists is not a guarantee any more.

dunstonh

In financial services, use of the word guarantee is protected. Guarantee has to mean guarantee and there are various bodies and protection to ensure that (such as the FSCS). However, in most other areas of life, guarantees are only guarantees providing the company offering them continues to exist.

If a company fails or closes, then the guarantee will usually end with it.

Adly812

Thanks for the handy advice. Note well received for future!! Get insurance backed. I'm screwed, as the company held the guarantee .. Held being the last word here. Grrr