Company dissolved holds your warranty?

Adly812

I paid over £1500'to get upvc doors and windows installed into my property by a Fensa approved company. The installation came with a promised 10 year guarantee. I got astragal bars inserted on the windows and doors. Since the installation I've encountered problems with the bars peeling away from the glass and unsticking. I've also got a massive gap in my doors as they shut allowing a huge draught entering into my flat. I've tried to contact the company to try and resolve the issues, only to find the company has been dissolved and no longer exists. I'm concerned and feel at a loss of what to do. As I'm unsure how this effects my guarantee, is it no longer possible to have the guarantee they ensured me? No communication or contact has happened since they installed for me. Please help?

bris

How did you pay? if you used a credit card you can try aS75 claim.


Look out the warranty and see who is liable for it if you have the paperwork.

kingfisherblue

When I had my wondows replaced, I think the wording was 'Insurance backed guarantee', and I have a feeling that the insurance company details were listed on the guarantee certificate. Or you could contact FENSA for advice.