Disability News - Supermarket introduces 'relaxed' lane

fredandwilma

A supermarket in Moray has introduced a "relaxed" lane aimed at making life at the checkout less stressful for some of its more vulnerable customers.

Checkout staff at Tesco in Forres have been trained to identify any special needs of customers and operate at a speed that suits them.

Tesco has developed the scheme with Alzheimer Scotland.


http://www.bbc.co.uk/news/uk-scotland-38671867


I wonder if this idea will prove popular?

rockingbilly

fredandwilma wrote: »

A supermarket in Moray has introduced a "relaxed" lane aimed at making life at the checkout less stressful for some of its more vulnerable customers.

Checkout staff at Tesco in Forres have been trained to identify any special needs of customers and operate at a speed that suits them.

Tesco has developed the scheme with Alzheimer Scotland.


http://www.bbc.co.uk/news/uk-scotland-38671867


I wonder if this idea will prove popular?

About time something like this came across the Border!
I get really fed up when shopping on my own in trying to bag everything that comes flying down the chute after being scanned only to find that I have to start digging out my card to pay for it with half the shopping still not packed. Then get moaned at by the next in the line for taking far too long!!

Lanzarote1938

I put everything back in the trolly then pack at my leisure after paying.

mrcol1000

Scan your own. You can do it at whatever speed you want. Or find a supermarket that allows you to scan your shopping as you shop. Failing that just ask the cashier to take things slowly.

Ames

I find it's not the cashiers that's the problem, it's other shoppers. Hopefully if the relaxed lanes are advertised then people will either avoid them or have more patience with the person in front of them..

sheramber

A few year ago one of the supermarkets- I can't remember which one- told the check out operators to put items through at the speed of the customer packing them.

teddysmum

Our local Tesco Extra staff ask everyone if they would like help with packing.

rockingbilly

teddysmum wrote: »

Our local Tesco Extra staff ask everyone if they would like help with packing.

They can afford to do that they are not geared for volume.
It must be over 5 years ago that I was last asked if the till operator wanted to pack for me. Now it's everything at full speed. due to the volume still being there but only half the tills being manned.
It also used to be the case that if there was more than two waiting to be served they would open another till.- now the queues can be up to 7/8 people in length. And nobody has any patience anymore - people push and it generally ends up with me trying to get to the card machine with the next person stood in front of it.

fredandwilma

If you're not "disabled" yourself, it's not always easy to appreciate how difficult or stressful it can be achieving a "normal" task such as supermarket shopping? You could say shop online instead, but not everybody wants to or is able to?

Even putting items into your trolley to pack later or scanning your own items can be a challenge in itself for some people?

A 'relaxed' lane does at least clearly identify a lane, not, for those who have little patience (or time?)

rockingbilly

fredandwilma wrote: »

If you're not "disabled" yourself, it's not always easy to appreciate how difficult or stressful it can be achieving a "normal" task such as supermarket shopping? You could say shop online instead, but not everybody wants to or is able to?

Even putting items into your trolley to pack later or scanning your own items can be a challenge in itself for some people?

A 'relaxed' lane does at least clearly identify a lane, not, for those who have little patience (or time?)

You can guarantee that the general public will still use the 'slow' lane AND complain that it is too slow!!

suki1964

All our supermarkets go to the pace of the customer

A checkout operater will pack your bag as they go, load the bags into your trolley and arrange for someone to wheel your trolley to the car if you need further help

And that service isn't just offered to the elderly or obviously infirm/disabled, it's offered to all customers