Nationwide flexdirect question

MonroeM

I have just recommended a friend for a FlexDirect account so we can both receive a £100.

She is switching her account from the Bank of Scotland Vantage account which already has 2 direct debits set up with 2 different charities paying only £1 to each.

My question is - can she put a stop to these direct debits once we have both received our £100?

teddysmum

Oh my goodness. Talk about changeabout.


I was looking up the number to ring Nationwide, when 'chat' came up, so I asked the question.


I want to open savers now, with 3 months left on the FlexDirect 5% offer. I explained that people on here had been given conflicting advise and named the options 1) to downgrade the accounts to support the savers and apply for FlexDirects 12 months after the offer ends 2) Leave the FlexDirects to earn 1% then apply for an upgrade of interest to 5% 12 months after the first 5% ends.


I referred 'Liam'to this thread and his response was that info on here gets out of date (I pointed out the recent dates) and he said all changed on 27th March (that's today!)and now you have to downgrade and upgrade in a year's time,no need to downgrade being old policy ad the process would take 3 to 5 working days (quick upgrades being old policy)


However,his information was very confusing,as he said you could downgrade to a Flexaccount anytime (obvious that) but had then to wait 12 months to get 5% (12 months from downgrading was the impression given by his wording).


Then I said I'd give hypothetical dates. 5% ends on June 30th,so leave the Flexdirects to earn 1% , call or visit a branch on July1st 2018 ,asking for a downgrade and upgrade again to earn 5% and he agreed that would be fine, subject to no rule changes by then.


He said the up down thing was a waste of resources and would suggest, to the team, that instant upgrades be given.....Erm,are we going round in circles? I feel quite dizzy.


When I can stand upright, I'll try a phone all ,which was intended.

masonic

So let me get this right...

As of today, it is no longer possible to get the 5% rate without a downgrade/upgrade, but because this is a waste of resources, they'll consider reversing the change?

Seems like they are just creating more work for themselves. And here we are just trying to save them the hassle

Sue58

MonroeM wrote: »

I have just recommended a friend for a FlexDirect account so we can both receive a £100.

She is switching her account from the Bank of Scotland Vantage account which already has 2 direct debits set up with 2 different charities paying only £1 to each.

My question is - can she put a stop to these direct debits once we have both received our £100?

I'm not sure if you're supposed to but I cancelled my 2 direct debits once I had received the £100 'recommend a friend' payment!

Does anybody else know if this is acceptable to the Nationwide?

Wurzel_Gubbage

This is my reply received today, no idea if I have to do both 1 and 2 or just one of 1 or 2.

[FONT=Tahoma, Verdana]Thank you for your message.

[/FONT]
The good news is that since it has been more than 12 months since you last had the 5% rate on your FlexDirect account you can arrange to receive this rate again but there are two ways which this has to be done:

1. Call 0800 30 20 10 so our current accounts team can downgrade and upgrade your existing account.

2. You will need to open a new FlexDirect account which can be done via your 'Browse & Apply' tab of via our website here:
http://www.nationwide.co.uk/products/current-accounts/flexdirect/features-and-benefits

I hope this helps, have a lovely day.


If there is anything else I can help you with please reply to my message or call us on 0800 30 20 11, if abroad, please call us on +44 1793 656789.

Best Wishes

King_Of_Fools

xylophone wrote: »

Send secure message[/B]citing information given to Badger/Dales1/me......

So, I gave them another chance but still no joy:

Nationwide wrote:

Thank you for your message and for getting back in touch.
I would like to help with your enquiry and have spoken to my colleague. I've been advised that it's not possible to send a corrections form.

I do appreciate where you are coming from and have forwarded your comments on as feedback.

I'm also sorry that I'm unable to forward your details through on a corrections form so that your account rate can be amended this way.

xylophone

Oh crumbs!

So it's back to the Mollycat experience? (post 20).

As in option 1 in 56 above?

teddysmum

xylophone wrote: »

Oh crumbs!

So it's back to the Mollycat experience? (post 20).

As in option 1 in 56 above?

Slightly different as they are saying the down then upgrade will now take 3 to 5 days....because different accounts are involved .


They obviously don't do straightforward, but why keep on changing policy between two options ?

xylophone

They obviously don't do straightforward, but why keep on changing policy between two options ?

I cannot imagine - it is absolutely mystifying.

YorkshireBoy

xylophone wrote: »

I cannot imagine - it is absolutely mystifying.

Looks like a permanent change of policy. Maybe due to the publicity on here? Glad I got in early!