No heating is the house

_Anna_

Fixed - some electrical wires have been disconnected in the boiler - no need to wait till the replacement part arrives

Apodemus

Good result, glad it's sorted!

ohreally

_Anna_ wrote: »

Fixed - some electrical wires have been disconnected in the boiler - no need to wait till the replacement part arrives

If wires had been disconnected, how did the heating work on Fri after the engineer had left?

_Anna_ wrote: »

everything was fine was both heating and hot water.

sillygoose

ohreally wrote: »

If wires had been disconnected, how did the heating work on Fri after the engineer had left?

Perhaps the engineer ran it a while to warm the house and show hot water on, then pulled the wires knowing when it cooled down and they were given a follow on call they could pull the old spare part scam, just returning and shoving the wires back in then claiming the cost of an expensive part from the insurance company submitting the part receipt and then taking it back for a refund as unused.

I would ask for a fault report from the emergency plumber and send it to the insurance company.

southcoastrgi

Or maybe there is a faulty part that is a safety issue on the heating side & the engineer decided he would be nice & leave the customer with hot water rather than turn the whole thing off completely, it's just a thought because I don't know what the fault is either from this side of my keyboard,

One thing is for certain the insurance co isn't going to pay the invoice from the new engineer so kinda defeats the object of having emergency boiler cover

sillygoose

southcoastrgi wrote: »

Or maybe there is a faulty part that is a safety issue on the heating side & the engineer decided he would be nice & leave the customer with hot water rather than turn the whole thing off completely, it's just a thought because I don't know what the fault is either from this side of my keyboard,

One thing is for certain the insurance co isn't going to pay the invoice from the new engineer so kinda defeats the object of having emergency boiler cover

Absolutely a possibility.

Although you would think he would have advised the customer that they had hot water but no heating capability and that a follow up with a part was required and not just left it disconnected for them to discover the problem when it got cold later..

I am just going on what the op posted. I am sure she didn't disconnect anything herself.

If she wasn't present he could have left a note. A best its dire customer care!

27cool

I was born just prior to the Second World War and spent the first 27 years of my life in houses without CH.
At best, they had a small coal fire in one room.
Whilst it is not pleasant, it is also not a disaster or a catastrophe. Just an inconvenience.
Easily remedied by the use of a cheap electric fire of some sort.
I use BG Home care and although they are not cheap, they provide an excellent service. In fact, the last time I had a problem they came out the same day and fixed it.
As someone has already said. Heating faults have an uncanny knack of occurring when the weather it at its coldest.

Gloomendoom

27cool wrote: »

I was born just prior to the Second World War and spent the first 27 years of my life in houses without CH.
At best, they had a small coal fire in one room.
Whilst it is not pleasant, it is also not a disaster or a catastrophe. Just an inconvenience. .

I had the same thoughts.

I assumed the OP must be very young and is under the mistaken belief that centrally heated accommodation is a basic human right.

[Deleted User]

Hi,

mmm, it might be possible,

pathtofreedom

Ok so it is your flat and your insurance. What does the small print for the insurance say exactly about repairs, is there a time frame mentioned? If you want cover that would buy you electric heaters or something in the mean time, you'd need to research if that sort of insurance exists and what it covers.

It might be cheaper long term though to just buy a couple of heaters and sell them again afterwards than have constantly higher premiums. Then just focus on maintenance instead such as annual services as a better use of money, some of which can be included free with some boiler cover.

One other thing I found useful to know, if you have a combi boiler, there is a pipe that goes to the outside. This pipe can freeze sometimes in winter, which stops your heating from working, so it is worth keeping an eye on this pipe, and making sure it is lagged properly or pouring warm water on it to defrost it if that isn't working.