E.ON "Your energy forecast" tool problem

grumpycrab

The E.ON "Your energy forecast" tool (under the Direct Debit) is forecasting a £25 energy spend for us in FEB17 but should be at least £125. Is this tool known to be unreliable? I'm not quite sure why it doesn't use the usage from FEB16 which was recorded correctly in the bill issued APR16. The result is it suggests a Direct Debit which would be way to low.

No worries though, I know where I stand. Looks like a £20/month increase for us whichever supplier we move to at the end of our current E.ON fix (March).

E.ON_Company_Representative:_Helena

Afternoon grumpycrab,

I'm not currently aware of any issues with the amount being wrong.

Is it the total amount? Or is it suggesting a £25 increase maybe?

Or were you looking at the energy saving toolkit? Sorry about all of the questions

It's good you're doing your own calculations and I'm sorry there's going to be an increase.

Keep your eye on the website for tariffs and also on the [FONT=&quot]comparison[/FONT] sites, I understand you have to get the best tariff for your needs.

Thank you

Helena

grumpycrab

E.ON_Company_Representative:_Helena wrote: »

Is it the total amount? Or is it suggesting a £25 increase maybe?

Or were you looking at the energy saving toolkit? Sorry about all of the questions

Its the 12 months "Your energy forecast" graph (under the Direct Debit); the monthly predictions all look valid except for FEB17 which is obviously just...wrong. I contacted E.ON 8 months ago when I first noticed it and the guy (unknown name) didn't have a clue what I was taking about. Not a major problem for me but I wouldn't like to think that the tool was suggesting -and creating- a lower Direct Debit that it should be - could cause an issue for people down the line.

As for price rises - that's the market (or oligoply) for you :-) I have no issues with E.ON.