Wrong tyres fitted

baz8790

I ordered some Michelin energy saver tyres from kwick fit to be fitted by their mobile fitting at my work.

They arrived today but I told the fitter that I had meetings for the next 30 mins, when I finished the meetings the fitter had gone and he gave the key to someone else in the office.

Checking my car I noticed that he had fitted different tyres to what I had ordered (primacy)

So I called kwick fit and it turns out that the dispatcher sent the wrong tyres to the local depot for the fitter, after trying to convince me to try and keep the wrong tyres I told them that I wanted the correct tyres that I ordered.

So it was agreed that the fitter will come back on Monday and fit the correct tyres.

An hour later I got a call from a colleague that kwick fit were back in the car park and had asked for me.

By the time I got to the car park the fitter was away to start removing my wheel bolts, when I asked what he was doing he told me that he was going to put my old tyres back on, as one of the old tyres was close to the legal limit I asked him not to touch my car.

I then called kwick fit and asked why they were fitting my old tyres and he told me that they have to remove the wrongly fitted tyres as they won't be able to use them if I drive the car with them on.

Lots of arguing and them speaking to a manager and they have agreed to come back on Monday to swap them.

Looking on trust pilot this seems to have happened to some people who say that kwick fit never came back to fit the correct tyres

If they don't come back on Monday to fit the correct tyres is there anything I can do?

salubrious

Yeah. Never use kwik fit again

Robisere

baz8790, could you tell us which Kwikfit branch that was?

I ask because I have only ever used the Grimsby branch, or a mobile fitter, and I have never had a problem in 14 years of using Kwikfit. Admittedly, I am a Motability customer and they have a contract with Motability. They must fit thousands of tyres a year for Motability drivers: I estimate that I have had perhaps 16 tyres from Kwikfit and steering geometry ('tracking') checked and corrected at least 3 times.

I repeat: never had a problem. I phone, they check, if I need tyres they fit them. Grimsby branch guys and gals are efficient, courteous and helpful. Which branch is yours?

chrisw

The Primacy are far better tyres than the energy savers, particularly in the wet. I think you had a lucky escape, cancel the visit quick.

In this test, Primacy were 1st, energy savers plus 15th:-

http://www.tyrereviews.co.uk/Article/2015-European-Tyre-Test-205-55-R16.htm

gilbert_and_sullivan

A genuine mistake by the sounds of it, and i wouldn't have expected to drive the car anywhere on that wrong set of tyres, and would have agreed to my old ones being refitted for the weekend.
If one is borderline legal it didn't get like that overnight so a few more days isn't going to make a scrap of difference to whether it was legal or not when you drove the car last.

arcon5

I doubt it. You refused to allow them to remove the incorrect tyres and will be sbequently using them. They could easily argue you are by virtue accepting the tyres.
If they refuse the change them now then I'd say they are within their rights.

reeac

I've had Michelin Premacy 3 tyres on the rear of my Jag for a while now and intend to have them on the front also when those ones wear out. They replace Pirelli P6000s which are no longer available but I'm very happy with the Michelins.

wgl2014

If you didn't want the tyres they fitted you should have let them take them back.
Kwik fit may still replace them but it will be down to their goodwill.
They made a mistake but being stroppy with the fitter won't do you any favours.

newbie1980

have you looked online at the 2 types of tyre.

the primacy are actually better in the wet and the same on fuel.

they retail around the same price also ( looking at black circles)