Tracing A Deleted Sale Post On Facebook

blackbat2

I purchased an Xbox One from a private seller on a local online Facebook Buy, Sell & Swap group on 26th November. It was advertised as good working order. We tried it out several times at home and over Christmas (it was a present for my 7 year old son) but it is clearly faulty. It freezes when trying to play games, load games or change settings and it has now become impossible to use it at all.


I contacted the seller on 14th January, after struggling with it for 5 weeks and several friends (also Xbox One users) had looked at it and confirmed it was faulty. At first the seller was willing to help and come to look at the console and offer a refund if not working, but then immediately changed his mind, became very unhelpful and refused to help or offer any refund at all. He then blocked all communication with me. He now has £160 of our money and we have a broken console.


The original sale posting on Facebook has now been deleted, however, I now need a copy of this to prove that he stated it was in full working order at the time. Does anyone know how I can retrieve this from Facebook?


I have looked through my "Activity Log" but it's not there, my e-mails from commenting on the post have also been deleted (as it was back in November) and he appears to have deleted his Facebook account. I have asked Admin on the group if they can find the post, but they are unable to. Is anyone able to help please? I need this information to take it to the small claims court.


Many Thanks

AndyPix

Im sorry to say that its not going to be possible to get that post back.
At least not from facebook.


Although it is technically possible for them to do this, you have virtually zero chance of getting anywhere near far enough up the "food chain" for them to do this for you as it would involve developers interrogating the sql backend database.


Your best bet is to see if you can try to recover the emails from your email account.
You say they were deleted - are they in the "trash" folder ? (I dont know who your email provider is)


Other than that, do you know where the seller lives ? If so i would be on his doorstep - other than that im afraid you are going to have to chalk this one down to experience


On the plus side, it might not be that difficult to fix, especially if it is just a faulty hard drive or something similar.

DoaM

There's a very outside (i.e. remote) chance that the advert may still be in your browser cache. No idea how you'd go about finding it though.

blackbat2

Thanks for your help. My e-mail provider is BT so I'm not sure they'll roll the e-mails back that far?

googler

Small claims court? On what grounds, on what basis, given this was a sale of a used item?

DoaM

On the basis that the goods did not conform to contract.

Just because it was a private sale doesn't mean that ALL rights go out of the window. The goods must still be as described (advertised) - so if they're described as working then they need to be working.

AirCooledHeaven

It would be futile, the OP waited 6 weeks to contact the seller, this would not be considered the behaviour of someone who's purchased a broken product. It could be argued the buyer damaged it and is trying it on with the seller?

ohreally

DoaM wrote: »

The goods must still be as described (advertised) - so if they're described as working then they need to be working.

It worked at the time, guv, the fault developed subsequently.

debitcardmayhem

This should be in the consumer rights forum, the above posts are suppositions .... or that just me

Ask for a board guide to move it
http://forums.moneysavingexpert.com/forumdisplay.php?f=173

[Deleted User]

debitcardmayhem wrote: »

This should be in the consumer rights forum, the above posts are suppositions .... or that just me

Ask for a board guide to move it
http://forums.moneysavingexpert.com/forumdisplay.php?f=173

OP also posted to that forum...
https://forums.moneysavingexpert.com/discussion/5588696