Dfs!!!!

Awilliams1 · 19 January 2017 at 10:29AM

Morning all, we bought a couch for our new home 14 months ago. We were talked into the easy glide feet for easy movement of furniture and also for the aftercare kit that apparently included one complimentary visit to clean your couch when you required it.

You won't be surprised to hear when I enquiried about this the woman on the line said that this wasn't part of the aftercare I paid for and told me to email the branch manager and tell them I was mis-sold the aftercare.

Has anyone else had this same experience and took it further? I am wanting to email them but not sure how to word it! Also, the easy glides just fall off when you move the couch, pretty sure they weren't entirely cheap either, maybe worth a complaint as well!

Any help appreciated.

Awilliams1 · 19 January 2017 at 11:11AM

Also not entirely sure his is correct place for thread. If not feel free to move it

Bogalot · 19 January 2017 at 11:50AM

What paperwork do you have regarding the aftercare kit, how much did it cost?

Awilliams1 · 19 January 2017 at 12:41PM

I've not had a chance to dig it out. It was around £150, thinking back I reckon it was only the information pamphlet I received for the aftercare.

wealdroam · 19 January 2017 at 1:42PM

Awilliams1 wrote: »

I've not had a chance to dig it out. It was around £150, thinking back I reckon it was only the information pamphlet I received for the aftercare.

Your first step is to dig out all the information you have.

You need to find something in writing that confirms the complimentary clean.

Otherwise you will struggle with DFS saying they never said that.

~Beanie~ · 19 January 2017 at 2:38PM

I've just purchased a sofa from DFS with the 5 year sofacare plan, that was £155 so may be what you are talking about?

It says on the leaflet that you are covered for accidental stains and accidental damage but NOT for general cleaning, which seems to be what you want. If the salesman told you that this was covered then I would imagine that you would have a problem proving that.

I didn't let them talk me into the Eaziglide, the pads they stick on to the furniture feet were very expensive for something you can get from B&Q for a fraction of the cost.

cono1717 · 19 January 2017 at 3:07PM

It's going to be a very he said she said scenario trying to prove it. Do you have a fabric suite? I know as part of the aftercare they say "These can only be cleaned by a professional" due to the fire retardant on the cushions.