unlocking samsung note 4

brownbabygirl

I have the unlock code from the old network. but once i insert a new SIM from another network i am not prompted to tap in the code. nothing happens at all when i switch the fone back on so how am i supposed to unlock it. It is not unlocked because i cannot make calls on it. help please.

twhitehousescat

if you are not being asked for a unlock code , the phone must be unlocked?

i cannot make calls on it. help please.

perhaps you have a faulty sim card , or an unregistered sim car (ring to register) or indeed you have to go to settings and search for available signals and choose?

brownbabygirl

i have tried several sims. apparently i need to unlock the phone before i even activate the SIM. i have nevertheless just requested activation.

[Deleted User]

What are the 2 carriers you are switching between?

brownbabygirl

from EE to BT

twhitehousescat

thought bt was ee , I suspect the phone is not unlocked , you just have a have a valid BT sim

have you actually tried the sim in another phone

and the other sims you are trying are they ones that are in use , not old or unregistered ones

last thing

with new sim installed are you getting a BT logo at top of screan?

[Deleted User]

twhitehousescat wrote: »

thought bt was ee , I suspect the phone is not unlocked , you just have a have a valid BT sim

have you actually tried the sim in another phone

and the other sims you are trying are they ones that are in use , not old or unregistered ones

last thing

with new sim installed are you getting a BT logo at top of screan?

Yep, BT runs on EE so it doesn't even need unlocking. The OP needs to contact BT to see if it's the sim at fault.

brownbabygirl

there is no BT logo just a message that says emergency only. i called BT and they said even though the SIM has been activated i need to keep the new SIM in the phone for 24 hours and it may start up then so will try that. so if BT is part of EE i hope they do not charge me the £8.99 fee for unlocking.... thanks all.

twhitehousescat

BT now own EE, and yes , you asked for an unlock code , so were given one and will be charged

my advice would be to go and collect a sim card from a non BT operator , for example vodohone an insert that and use the unlock code ,

I have no idea if there is a time limitation on the unlock , but you might loose the piece of paper and in 6-12mths time have to pay for another code

brownbabygirl

OK problem solved, thank you to all who responded. I actually got and activated 2 SIMs from BT. I continued to have the same problem but it was resolved when i inserted the other SIM! Was not asked for the unlock code. I am fuming about ordering the code though. Had no idea I would not need it, duh....