NPower back billing

rms3205

NPower Back Billing - I had a massive dispute with NPower at our old house. They supplied gas and electric. I never got a bill from them, even though I was paying £90 per month, which more than covered both gas and electric (we spend about 6 months a year out of the country) I ended up with an additional bill of just under £1,000 which I disputed with the Ombudsman. Long story short, I ended up paying £750, due to threats of selling the debt to bailiffs etc. Out of the blue at the end of 2016, I got a letter promising a refund for back billing on my electric supply, along with compensation. I wrote to NPower, asking when I could expect a refund for the gas supply, which was back billed at the same time as the electric. I had a phone call from a rep at the Executive Complaints dept, who assured me he had conducted a full investigation into my request for a gas refund, which would not be forthcoming, because 'Of the way we purchase and supply gas and electricity being separate'. It sounded like a load of old flannel, so I have asked for his comments in writing, which I was assured would be forthcoming. Still waiting. Anyone had a similar experience?

nPower

rms3205 wrote: »

NPower Back Billing - I had a massive dispute with NPower at our old house. They supplied gas and electric. I never got a bill from them, even though I was paying £90 per month, which more than covered both gas and electric (we spend about 6 months a year out of the country) I ended up with an additional bill of just under £1,000 which I disputed with the Ombudsman. Long story short, I ended up paying £750, due to threats of selling the debt to bailiffs etc. Out of the blue at the end of 2016, I got a letter promising a refund for back billing on my electric supply, along with compensation. I wrote to NPower, asking when I could expect a refund for the gas supply, which was back billed at the same time as the electric. I had a phone call from a rep at the Executive Complaints dept, who assured me he had conducted a full investigation into my request for a gas refund, which would not be forthcoming, because 'Of the way we purchase and supply gas and electricity being separate'. It sounded like a load of old flannel, so I have asked for his comments in writing, which I was assured would be forthcoming. Still waiting. Anyone had a similar experience?

Hi rms3205

I'll be happy to look into this further if you can send me an email at the address showing on my profile, along with your account details.

Thanks

Jade

rms3205

Maybe a quick response here instead? Is there a difference about back billing gas and electric or not?

dogshome

NO THERE IS NOT - Applies to both Gas & Electric

footyguy

rms3205 wrote: »

NPower Back Billing - I had a massive dispute with NPower at our old house. They supplied gas and electric. I never got a bill from them, even though I was paying £90 per month, which more than covered both gas and electric (we spend about 6 months a year out of the country) I ended up with an additional bill of just under £1,000 which I disputed with the Ombudsman. Long story short, I ended up paying £750, due to threats of selling the debt to bailiffs etc. Out of the blue at the end of 2016, I got a letter promising a refund for back billing on my electric supply, along with compensation. I wrote to NPower, asking when I could expect a refund for the gas supply, which was back billed at the same time as the electric. I had a phone call from a rep at the Executive Complaints dept, who assured me he had conducted a full investigation into my request for a gas refund, which would not be forthcoming, because 'Of the way we purchase and supply gas and electricity being separate'. It sounded like a load of old flannel, so I have asked for his comments in writing, which I was assured would be forthcoming. Still waiting. Anyone had a similar experience?

Now that you've gone to the ombudsman service, you won't get much response out of the supplier in regards to this complaint.

Did you accept the omnbudsman's proposed resolution?

If so, the supplier will act in accordance with that agreement (if not, the ombudsman would have toild you what to do)

If you did not agree withe the ombudsman's final proposed resolution, then the ombudsman service will not help you further ... and the supplier won't assist you either as they would have either have given you their own proposed resolution (which you didn't agree with, hence why you went to the ombudsman, and which they may even have withdrawn following your decision to involve the ombudsman service) or the supplier, who would have been involved in the drafting of the proposed resolution offered up by the ombudsman service, will know you have not accepted that either.