Range Cooker Issue

eyres70

Hi I am hoping someone may be able to help me. I bought a range cooker online from ao.com to replace an old one. All went well until I started to use the ovens, when the heat started to melt the surrounding base unit laminates. Within two weeks I advised ao.com of the problem, who got in touch with the manufacturer who sent out an engineer. It seems the oven is working to specification but the design of the oven transfer heat via the front not the back of the cooker via vents, which has caused the problem. I have asked for a refund as in my opinion it is not fit for use in my kitchen, to be offered £300 as a goodwill gesture. I paid by credit card. Am I entitled to a refund under consumer rights act as I notified them within 30 days?

nickcc

My daughter has a range cooker and is experiencing the same overheating problems. The engineer stated that the problem was due to the cooker having insufficient air entering the oven due to the insulation in the back of the cooker blocking the air intake. He also stated that there shouldn't be any obstruction at the base of the cooker such as the bottom chipboard in her fitted kitchen. Engineer cleared the insulation and the cooker now seems to be working ok. Evidently this is a well known fault with the range cooker according to the range engineer.

eyres70

Thanks.. I've had two engineers out, they both say there is nothing wrong with the cooker, the installation, gaps between units etc, it's a fault of my kitchen cupboards not being able to take the heat! The kitchen is 16 years old and still like new and we just replaced a Belling range as it was not functioning properly due to age. Never thought I would have this problem with a brand new expensive appliance. I just cannot see the heat is of an allowable temperature to do this. So do I just put up with an cooker that I can't use as it will do more damage?!? So angry right now :mad:

DavidFx

http://www.ukwhitegoods.co.uk/help/fix-it-yourself/ovens-hobs-a-cookers/3523-temperature-testing-a-built-in-oven-/

Also check the door seals are present/correctly fitted

shaun_from_Africa

eyres70 wrote: »

I have asked for a refund as in my opinion it is not fit for use in my kitchen, to be offered £300 as a goodwill gesture. I paid by credit card. Am I entitled to a refund under consumer rights act as I notified them within 30 days?

An item generally only has to be fit for use in a specific location if the retailer was advised of the requirement prior to the sale.
Provided that the oven heats up and can be used as an oven then it is fit for purpose just not suitable for the location it has been fitted into.

Under the CRA you have up to 14 days from delivery to inform the retailer that you wish to return an unwanted or unsuitable item.
However, the retailer can make a deduction from any refund to cover the loss in value of the goods if they have been used more than is required to test them out and this deduction can be up to the full price paid.

eyres70

Hi, the ovens are working to the correct temperature and the seals are fine to. I don't disagree that the oven is not working properly, and I have told them this. My issue is that it has been fitted as per the installation spec but has damaged my units. I don't think it's fair I now have cooker which I don't want to use due to risk of further damage. So am I expecting too much to ask for a refund? I have contacted other manufacturers and found one that doesn't vent at the front. It was not something I even thought about when researching my current purchase, who would?

agrinnall

Well, Shaun has explained what you are entitled to, but you should probably be prepared for a deduction as I'd guess that a used range cooker has quite a lot lower value than a new one. You will probably also have to pay to have it uninstalled and shipped back to AO.

ThumbRemote

eyres70 wrote: »

Hi, the ovens are working to the correct temperature and the seals are fine to. I don't disagree that the oven is not working properly, and I have told them this. My issue is that it has been fitted as per the installation spec but has damaged my units. I don't think it's fair I now have cooker which I don't want to use due to risk of further damage. So am I expecting too much to ask for a refund? I have contacted other manufacturers and found one that doesn't vent at the front. It was not something I even thought about when researching my current purchase, who would?

If you've only found one that doesn't vent at the front, then it would appear that the majority do (apologies if that's not what you meant, I know very little about range cookers).

In which case perhaps the fault doesn't lie with the cooker, perhaps the fault lies with your kitchen.

Presumably the cooker can be used in other kitchens, so is there something about yours that's causing the problem. It may be that your kitchen has been faulty for 16 years and due to your previous cooker you've never noticed it.

I've no idea of the design of your kitchen or where the laminate is damaged with regards to the cooker, but is it possible to replace the existing parts near the cooker with newer ones? Or put something in between them them to stop the heat?

zoob

What's the make and model of the range cooker you bought?

bris

You need to check the manufactures instructions, this will give you the required clearances to the units. if it's to tight then there is not a lot you can do. A photo of it in situ would help.