DFS fabric sofa colour tolerance

Lotsofqueries

Ordered a sofa from DFS and picked a colour from a swatch. 6 weeks later it arrived and the colour didn't look right. We complained. They said we were wrong but agreed to send someone out. They came and agreed it was the wrong colour. We ordered another one but chose a different colour to save them getting it wrong again. 6 weeks later it arrived. Sofa doesn't look as the swatch again and doesn't match the armchair. Complained. Told we are wrong again. Sent 2 guys out this time who looked at it and agreed it's slightly different but 'within tolerance'. They used no measurement tool to check the colour, just their opinion - 2 DFS employees. When asked what the tolerance is... They are unable to tell me. Nothing on the website terms and conditions. Nothing on the paperwork. How to go about this?

marliepanda

Photos?
Lighting can change the way colours look drastically.

It depends whether we are talking about a grey looking a darker grey, or a grey looking purple.

Lotsofqueries

Agree lighting can change it. The first sofa that they agreed was incorrect, we went to get the swatch to check it in the light in our front room but it still wasn't a match. It's this 'tolerance' thing they are referring to. They could say a red sofa is brown and within 'tolerance' if it is just their opinion. And if that's the case, why isn't it in the terms and conditions. The first one should have been silver and looked blue. The second one we agreed with DFS to change the colour to prevent being unhappy again - to charcoal which should be nearly black but isn't, and the armchair this time still looks blue.

RoonilWazlib_2

When was it ordered/delivered?
How long after this did you complain?
Have you still got the Swatch?

cono1717

Tolerance just means "Close to the swatch" as in it's the same colour just a different shade which can be down to the fact that they were made from different batches of fabric (even the same fabric) if one fabric was made with slightly more dye it would still match the swatch they have in the shop but would look different to the batch before it with slightly less dye.

Have you held the swatch up to both the chair and the sofa? Ask the service manager to come back out and bring the swatch of the colour you ordered then take two pictures one with and one without flash.

marliepanda

If a silver sofa looked blue at home, and then a charcoal sofa looked blue at home, I suggest there's a lighting issue or something casting a blue tinge to things.

Lotsofqueries

It was delivered end of December and we complained straight away. They couldn't come until after Christmas. When they came they brought the swatch and agreed it was 'slightly different' but 'within tolerance' and that's in their service report.
I've since wrote a letter and had a phone call but nothing has been resolved.