Npower Headache since 2013!!!!!

Teen57

Hi All

It appears after long and lengthy research and investigation on my part that I was yet another victim of Npower's failed billing system. One minute I was informed I was owed money then the next I owed them money! After 2/3 years of trying to resolve issues going through the usual system, protocols and channels, I decided that enough was enough and that nothing was being resolved so I agreed that the easiest thing would be to write off the whole debt. I had worked out that Npower owed me a large sum of money so I thought that it would make good financial sense, as Npower was in such a mess, that it all be written off (my suggestion made to the Ombudsman). I wanted to sort things out as I was putting my home of 28 years on the market and moving on.

There was no resolution! I felt exhausted! I moved and have lived here now for nearly 2 years. I have had no communication in that time whatsoever from Npower.

Yesterday (9th Jan 17), I received from I assume is an in-house Solicitor "......way of service Claim Form and Response Pack together with a certificate of service...."

Furthermore, I have 14 days from the date of service to respond.

After all this time, can I be issued with this (anything's possible I suppose)? I do not fully understand!

Can anyone advise me as to what to legally do next?????

Help please!

D_M_E

Start a counter claim for what you calculate they actually owe you, together with an extra amount to cover your costs and time?

EDIT - reply and politely dispute their claim and point out the agreed - it wad agreed, yes? - resolution with the Ombudsman?

System

Can you give a brief description of why you think Npower owe you money and not the other way round ? Is it to do with meter readings, faulty meters , incorrect readings etc etc. Its nice to know something about the actual problem

Teen57

Basically, I was finally told (after months and months of telephone calls, meter readings, speaking to and doing all that the Energy Efficient Team asked me to do, going round and round in circles and possibly speaking to every department in Npower, Ombudsman, Complaints Department, etc. etc.) by an employee at Npower that all my meter readings were entered the wrong way round at Npower. I was told that everything was to be re-billed since March 2013 (approximately 2/3 years worth of billing). Furthermore, I was told to, and I quote "....pre-warn my Post Man of my expected large delivery of post.....". At the time, I had Economy 10 which required 2 meters - One for Heating Only and the other for Night and Day readings. A new meter was installed March 2013.

When I was told by this employee at Npower that something was actually wrong and that I wasn't going mad, I wrote to them to confirm the conversation and the actions intended by Npower. To this day, Npower has not replied or acknowledged this letter or discrepancy!

Upon investigating further, it transpired through the press that Npower had problems with their newly installed billing system. I immediately thought that this was the reason I had experienced so many problems. Nobody had admitted that I too was a victim of this massive mess.

I had lived in my house for 28 years. I was electric only, as there were no gas lines in the village. Npower had been my energy supplier for quite a number of years. Our electricity bill was always high as we had storage heaters but my monthly payments were going completely off the scale at £310.00 per month and rising (standard 4 bedroom house with just 4 storage heaters)......something was definitely wrong!!!

There is a lot more I could tell you but it would mean writing a book! Absolute headache and stress you would not believe. At one point, I even went through 'StepChange Wellbeing' as I was stressed to the hilt!!