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New Build snags and flaws

Not sure if there is any other thread on this - sorry if duplicating! (eg in the Barratt-Swallow thread, there was reference to taylor-wimpey and Persimmon, but can't find anything else)

Any guidance on dealing with discovering faults on arrival in new-build? I'm pursuing this on behalf of my daughter, as i'm retired and she is full-time; we have:
  • long list of snags, nothing done within 28 days;
  • plumbing issues, leading to damage to flooring (due to their slow response);
  • followed by they saying that flooding was our fault therefore we will have to pay flooring company
  • v slow response to attempts to get site visits etc...
Any shared experience/help/pointing in right direction would be appreciated...



  • neilio
    neilio Posts: 286 Forumite
    First Post First Anniversary Combo Breaker
    edited 11 January 2017 at 9:06PM
    I've had two new builds. The first was a flat built by a contractor (Roc) that went bust mid-construction and cut lots of corners, ergo leading not only to the initial usual snags, but longer term problems uncovered years later. The second, my current home, is a house built by Berkeley.

    I think it depends on who the developer is.

    In my house, Berkeley has been great to respond to any snags. There hasn't been anything major, by generally, everything reported gets added to their list and someone comes to address it. Whilst I've not had any major problems, my neighbour has massive electrical faults in their house. The contractor has visited twice, can't do anything, so it is being escalated to a more specialist electrician... or something. The point is, Berkeley seem to be proactive in addressing any problems reasonably well because they want to protect their reputation. Any feedback I give them (and there has been some negative, particularly during the sales process) gets quickly communicated among the staff and they know it's me that complained about X. I get the feeling they try and make people happy. That's my experience so far, unless other people have had a different experience with Berkeley.

    As for my old flat. Problems uncovered years later included faulty air extraction system installed incorrectly, no waste water pipe connected to the bath tub, no filters installed in hob extractor fan. The freeholder claimed that, because it was outside of the 2 year snagging period, any works would be considered "improvements" and I'd have to pay for them. I refused. I nagged, complained, moaned, threatened legal action, wrote to the CEO of the freeholder, wrote to local authorities and my MP... it gets attention and they relented, finally agreeing that they were snags that should've been addressed before.

    If you are within the legal snagging period and they are failing to address, then you have to be all over them like a rash. If it's a major housing developer, threaten all of the above, even write to BBC Watchdog, and tell them you are doing so. It's a pain and it can wear you down, but from experience, it gets things done. Ultimately, if you've been sold a faulty product, then you are within your rights to go down the legal route.
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