PLEASE READ BEFORE POSTING

Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.

We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

New Build snags and flaws

Options
Not sure if there is any other thread on this - sorry if duplicating! (eg in the Barratt-Swallow thread, there was reference to taylor-wimpey and Persimmon, but can't find anything else)


Any guidance on dealing with discovering faults on arrival in new-build? I'm pursuing this on behalf of my daughter, as i'm retired and she is full-time; we have:
  • long list of snags, nothing done within 28 days;
  • plumbing issues, leading to damage to flooring (due to their slow response);
  • followed by they saying that flooding was our fault therefore we will have to pay flooring company
  • v slow response to attempts to get site visits etc...
Any shared experience/help/pointing in right direction would be appreciated...


BF

Comments

  • neilio
    neilio Posts: 286 Forumite
    First Post First Anniversary Combo Breaker
    edited 11 January 2017 at 9:06PM
    Options
    I've had two new builds. The first was a flat built by a contractor (Roc) that went bust mid-construction and cut lots of corners, ergo leading not only to the initial usual snags, but longer term problems uncovered years later. The second, my current home, is a house built by Berkeley.

    I think it depends on who the developer is.

    In my house, Berkeley has been great to respond to any snags. There hasn't been anything major, by generally, everything reported gets added to their list and someone comes to address it. Whilst I've not had any major problems, my neighbour has massive electrical faults in their house. The contractor has visited twice, can't do anything, so it is being escalated to a more specialist electrician... or something. The point is, Berkeley seem to be proactive in addressing any problems reasonably well because they want to protect their reputation. Any feedback I give them (and there has been some negative, particularly during the sales process) gets quickly communicated among the staff and they know it's me that complained about X. I get the feeling they try and make people happy. That's my experience so far, unless other people have had a different experience with Berkeley.

    As for my old flat. Problems uncovered years later included faulty air extraction system installed incorrectly, no waste water pipe connected to the bath tub, no filters installed in hob extractor fan. The freeholder claimed that, because it was outside of the 2 year snagging period, any works would be considered "improvements" and I'd have to pay for them. I refused. I nagged, complained, moaned, threatened legal action, wrote to the CEO of the freeholder, wrote to local authorities and my MP... it gets attention and they relented, finally agreeing that they were snags that should've been addressed before.

    If you are within the legal snagging period and they are failing to address, then you have to be all over them like a rash. If it's a major housing developer, threaten all of the above, even write to BBC Watchdog, and tell them you are doing so. It's a pain and it can wear you down, but from experience, it gets things done. Ultimately, if you've been sold a faulty product, then you are within your rights to go down the legal route.
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 12 Election 2024: The MSE Leaders' Debate
  • 344.1K Banking & Borrowing
  • 250.4K Reduce Debt & Boost Income
  • 450.1K Spending & Discounts
  • 236.3K Work, Benefits & Business
  • 609.6K Mortgages, Homes & Bills
  • 173.5K Life & Family
  • 248.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards