Garage Damaged brand new car alloy's

fleshandbone

Le_Kirk wrote: »

..... and this is relevant to this thread because............??

Apologies it is not relevant at all, I just wanted to make my observation of BMW drivers available.

agrinnall

fleshandbone wrote: »

Apologies it is not relevant at all, I just wanted to make my observation of BMW drivers available.

Why not try cinema advertising?

http://www.pearlanddean.com/

I'm sure audiences will be delighted to hear your views (at least as delighted as we are, which to be honest is not at all).

Inner_Zone

As the OP keeps talking about "tires" are they from the USA?

agrinnall

Inner_Zone wrote: »

As the OP keeps talking about "tires" are they from the USA?

The prices mentioned are all in pounds though. May just be a spell check "correction".

fleshandbone

neilmcl wrote: »

The only observation that's been made is how dumb you come across.

As I said it is just an observation. I am sorry to have offended you.

k3lvc

Avendoor wrote: »

well, i had done a bit more research and have come up with the following and emailed to the company concerned;

Thank you for your email. I have contacted xxxxxx and have attached a written quote to this email. Please understand that I will require all four wheels to be refurbished as one wheel will not colour match the rest of the wheels car. I have been told this from xxxxxx

Furthermore, xxxxxxxx have advised me that I will be without a car for at least 5 days. This means either a loss in earnings for myself or I will require a hire vehicle for this period.

I have spoken to BMW further on this matter in regards to if they will accept the car with refurbished wheels and still uphold the warranty on the wheels, they have said the following;

Hi xxxxxx

The only thing it will affect is the warranty on the wheels.
Supposing you had a problem with corrosion on the wheels (that wasn’t the consequence of kerb damage) within the 3 year warranty period, this would not be covered by BMW if xxxxxxx carry out the refurb.

What warranty / guarantee do xxxxxxx offer on their refurbishment?
Your car’s warranty expires 30.03.19
I would ask xxxxxxxif they would guarantee their refurbishment until then.
You’ve got no problems then.

Regards

xxxxx

I have spoken to xxxxxxx and they will only give me a 6 month warranty. As the car is so young, this is basically useless.

In response to your email and with this in mind, you are asking me to accept;

• To pay half the cost of alloy wheel refurbishment
• Void my warranty on my wheels
• Further costs to myself in a hire car or loss of earnings
• Reduced value of my car at the end of the finance term.
• Discoloration to my wheels as xxxxxx cannot colour match my colour coded wheels.
• Future value of car will be reduced due to nonstandard repair


It is with this information that I find your offer to cover half of the cost of repair to my car completely unacceptable and reject your offer for the following reasons, both aforementioned and below;

• The car is only 8 months old and has never had the wheels off other than at xxxxxx
• The particular damage to the car could only come from tools on the wheel and not from the road.
• I would be at a severe loss financially and I should not have to bear the cost of xxxxx’s damage to my vehicle.

I know with complete confidence that my vehicle’s wheels had no damage to them whatsoever on the day I handed my car over to xxxxxx.
It is completely unacceptable to ask me to void the warranty on the wheels of my car or have work done that may reduce its value.

What I am prepared to accept from xxxxxx is the following;

Full cost of no less than 3 new wheels from BMW at £1423.04 total (BMW written quote can be supplied) and also the cost of another run flat tyre from BMW as it is unsafe to mix standard and run flat tires.
Full refund of tires bought at xxxxxxx as I will be returning them once BMW has supplied wheels and tires.

xxxxxxxx was under a legal duty to take care of my car while it was in their possession.
Furthermore, the [Consumer Rights Act] OR [Supply of Goods and Services Act 1982] (as amended) require you to use reasonable skill and care while carrying out work.
The fact that the [vehicle] was damaged while in your possession is evidence that you failed to take reasonable care of it.

If xxxxxx is unwilling to make appropriate reparations, I will be seeking advice from trading standards and legal advice with the view of taking this matter to a small claims court.

I await your response soon.




What do you think? I know it sounds a bit strong, is there anything I have left out??:mad::mad::mad:

Well you didn't ask for the earth did you :eek!: - maybe they could replace the whole car for you. Have you had a response yet or have they not finished laughing :rotfl:

You 'may' have had some luck with this if you'd actually taken it to the main dealer to have the tyres changed and explained your expectations but taking it to your local 'garage' and expecting them to cough up thousands for what was probably a sub £100 job.

I'm obviously not proud enough of my car and it's alloys given that a) cars are inanimate objects that occasionally get damaged b) I'd probably struggle to tell a couple of shades different on one wheel vs another when they're 3mtrs apart

I'll follow the thread with interest as my opinions obviously differ with some others but personally I think you're !!!!ing in the wind to expect them to do anything more than refurb them

As a question to you if you'd caused the damage (or damaged them in some other way) what would you have done ?

arcon5

Whole new wheels...???? Jesus you better be able to demonstrate you mitigated your losses!
I very much doubt they can't be refurbished!!

I'd expect them to (rightfully) tell you to shove it.

If you behave reasonably it sounds like they could play ball. Get a quote for refurb and they should be able to be pushed in to paying