247HomeRescue

hollydays

scd3scd4 wrote: »

Warning!!

I have been a member of 24/7 Home Rescue.

Let me explain the differences. Home Rescue only cover breakdown and they decide what that means. So if the fault is intermittent or you have hot water only if the central heating is on. (probe/sensor fault) You will not be covered!

They only use contractors.

They have a system that they can decide if the repair is uneconomical to repair. 60% nonsense. Please note this is not the same as parts are not available or unable to repair. The will just cancel your contract or ask you to pay the difference.

You must tell them in 24 hours of a fault! Why that matters I do not know!?

24/7 Home Rescue actively encourage their member to post on here/TrustPilot positive comments.

Warning you have to have had a service in the last year before you call them. Or you will be charged extra.

You will not be covered for loss of pressure and they do not employ a leak team either!


**They belong to no body or ombudsman.**

Where is written they encourage people to post positive comments on here? What incentive could there be ?!

scd3scd4

parkrunner wrote: »

Because a minor fault which is cheap to fix can escalate to a major problem costing far more.

Thats not what happens. Reviews are full of it...........they use it as an excuse not to cover you and come out. I have no such restrictions with Britsh Gas.

If you noticed something on Saturday but wait until Monday to ring when you will be in they refuse cover!!

parkrunner

parkrunner wrote: »

Because a minor fault which is cheap to fix can escalate to a major problem costing far more.

scd3scd4 wrote: »

Thats not what happens. Reviews are full of it...........they use it as an excuse not to cover you and come out. I have no such restrictions with Britsh Gas.

If you noticed something on Saturday but wait until Monday to ring when you will be in they refuse cover!!

Of course a minor fault can become a major fault.

scd3scd4

parkrunner wrote: »

Of course a minor fault can become a major fault.

That does not seem to be an issue with most of the big players like British Gas, Homecare and many others.

Intermittent faults are also not covered neither is if you have hot water but not heating or the other way around. . Including a leak but if the boiler is also working. They don't seem to care about them problems becomes a major fault.

pne47

I arranged Boiler Breakdown Deluxe Package with this company on the 10th Sept 2016 and paid £245.16p.I contacted the company after 8mths had elapsed on the 10th Aug 2017 as it states in their Service Contract- Service, Safety ,and Operational check visits [where applicable]will be carried out on an agreed date between the 8th and 12th month after the commencement date and will be BOOKED AUTOMATICALLY!!
I contacted the company on the 10th Aug 2017 asked when I would receive my boiler service and operational check, I was informed that an engineer would contact me in 2/3 days. NO ONE CALLED.
On the 14th Aug 2017 I contacted the company again and asked again when I would receive my service, and was informed again an engineer would contact me in 14 days. NO ONE CALLED. As my contract expired on the 9th Sept 2017 I called the company yet again and was informed that I would not receive my service before the contract expired!!
When I asked to speak to a Manager they tell you that you have to wait 48 hours!!I informed them that they had defaulted on the contract and I would be contacting the Utilities Ombudsman and asked for a full refund. I cancelled the contract on the 12th Sept 2017.
I forwarded a letter to The Director at their head office 3 Petre Court Clayton Le Moors Accrington by Track and Trace which they received on the 6th Sept 2017. NO REPLY.
In their Service Contract it states- Our engineers will only carry out "ONE ANNUAL SERVICE,SAFETY,AND OPERATIONAL CHECK INANY 12 MONTH PERIOD" So what happened to the service I paid for? I paid £256.16p and received absolutely nothing. It states on their advertisement- 24/7 SEE AN ENGINEER IN JUST FOUR HOURS. AN ENGINEER CAN BE WITH YOU IN JUST 4 HOURS FROM THE MOMENT YOU CALL US.
You cannot believe anything this outfit says. I wouldn't touch this company with a barge pole.
Disgusting .

JP_Wood

I purchased a boiler cover contract via Money Saving Expert website thinking that this would be a saving. I purchased this in April 2017. The first time I used the cover was when I had a problem with my boiler. I called 247HomeRescue who said that each claim there was an excess, which I knew about and said okay. I had an engineer out 3 days later who said the problem was an expansion reservoir. He said the company would order one up and contact me when to come back to fit it. Next day the company called to say that they would require another £144 for parts and labour costs to fix it as this expansion vessel was not covered as they do not cover anything to do with pressure. The contract I have does not say anything about this and states that all labour and parts are free of charge. I have now cancelled my 30 day rolling contract with them but they have took the £75 out my account and now say that this is the fee to call out an engineer. Another lie. This company s scamming people and think they should not be allowed on sites like money saving expert.

stuartJo1989

JP_Wood wrote: »

I purchased a boiler cover contract via Money Saving Expert website thinking that this would be a saving.

You also created a duplicate post.

I posted a proper answer on your thread

shiggs

I took out the deluxe landlords package with 247 home rescue at the beginning of this month. The boiler at my rental property was due its annual gas safety so I called them up to book this in. Apparently though I had to pay £60.00 upfront for this to be done (even though the cover I was paying for included this) but as I'd only just signed up I thought this was fair enough (they said they would knock the price off my monthly payments).
So I get a call from my tenants on Saturday asking what was happening about the boiler?? Apparently an engineer from 247 HR had been out on Friday slapped a warning notice on the boiler because the heat exchanger was leaking and needed replacement. He also said that it was the Landlords responsibility to sort this out??!! WHY? when that's what I'm paying them for?...anyway, he switched the boiler off, told my tenants not to use it and left the property (also leaving them with no heating and no hot water).
I called the emergency line at 247 and was told it would be dealt with on Monday! so I took the initiative and called a plumber that I'd previously used for work at this property. He came out on the Sunday, was there 10 minutes and called me to tell me everything was sorted and the boiler was back on. The heat exchanger WAS NOT broken, and the boiler was in perfect working order. He also said that I should report 247 HR to trading standards!
Today I got a phonecall from 247 HR saying they wanted to discuss the engineers report from last week! Apparently not only was the heat exchanger broken but there were various 'other things' wrong with the boiler and to fix them all and get it back up to 'manufacturer's standards' I would need to shell out another £380!! So I told them about the little visit from my plumber and they said they would need to look into it with their engineer. I also asked for my £60 upfront payment to be reimbursed as the landlords gas safety had not been carried out. They said they would 'look into it' and let me know. I don't hold out much hope but I have cancelled my cover with them, cancelled my direct debit and tomorrow I will be making that phone call to trading standards!! Please please please AVOID these scammers! I'll let you know what trading standards say but I hope this company gets shut down very soon!!