Bills sent to wrong address?

sarah3891

We switched electricity providers at the beginning of December. Submitted final readings to new supplier as instructed who passed these onto old supplier. We had yet to receive a final bill, but today I received an email making a final demand for payment, before 'enforcement action' would be taken (transfer date was 5th December). I rang the supplier immediately as we have never received the bill referred to, and this was their first email contact with me. I finally got sight of a pdf of the bill, which was addressed to my name, but to a completely unknown correspondence address, in a city 200 miles away to which I have never ever been. Our house is clearly detailed under the 'supply address' so is listed in the bill, but is not the address it was sent to. I called the former supplier again to ask why this had happened, and they advised it was 'just an admin error' and seemed to make light of it, and corrected the correspondence address on their system.

Basically, how worried should I be that the supplier has been sending our correspondence, which includes my name and address, to a complete stranger in a completely unlinked, unknown address?

As utility bills are often requested for identification purposes, do I need to do anything to ensure there is no ID fraud taking place anywhere?

I appreciate I probably sound paranoid, but I've never encountered anything like this before.

Thanks.

scarletsboy

Be aware that Energy companies can also mark your credit file, showing missed or missing payments. I had the same issue with Npower and have just taken them to the Ombudsman and won
I would be asking all the points you raise with the old supplier (email so it's documented) and include the credit file query