Amazon Third Party pricing glitch rights

LilElvis

StarryTowers wrote: »

Thank you Mishomeister, that's where I'm coming from, I really think I'm in the right and shouldn't just accept being fobbed off.

It's an over 80% discount. Show me a retailer that discounts to that level. It's a pricing error and, unfortunately for you, the seller noticed. They should have done so before dispatch and offered you the chance to cancel so I would ask for a full refund and for them to cover the postage costs for the return.

LilElvis

... and buy some bargain plates from ikea instead.

steampowered

Most T&Cs say that a contract is formed when the shop accepts your order and sends the goods to you.

In this case, the seller took payment and sent the goods to you. It sounds very much like a contract was formed to me!

It sounds like the shop should legally speaking send you the plates, or pay you enough to get the same plates elsewhere.

In reality though, is it worth fighting this over a few quid, when you are getting a refund anyway?

LilElvis

steampowered wrote: »

Most T&Cs say that a contract is formed when the shop accepts your order and sends the goods to you.

In this case, the seller took payment and sent the goods to you. It sounds very much like a contract was formed to me!

It sounds like the shop should legally speaking send you the plates, or pay you enough to get the same plates elsewhere.

In reality though, is it worth fighting this over a few quid, when you are getting a refund anyway?

Then try reading post #3 from unholyangel which will explain why it wasn't.

StarryTowers

When I bought the plates I had no idea of the usual price, the listing said the usual price was £8.99 for 6 and that the sale price was £7.99 for 6, £1.33 per plate.

naedanger

StarryTowers wrote: »

When I bought the plates I had no idea of the usual price, the listing said the usual price was £8.99 for 6 and that the sale price was £7.99 for 6, £1.33 per plate.

It seems to me, from what you have said, that you have a valid complaint.

However I think your best option is to be pragmatic and just accept the refund and move on. To take the matter further you will probably need to take legal action, which in my view is not worth the risk.

[Deleted User]

LilElvis wrote: »

I would ask for a full refund and for them to cover the postage costs for the return.

I suspect the two plates that were delivered are not being returned in spite of the refund.

A possible goodwill gesture on the part of the retailer?

I asked about this earlier and the OP ignored the question...

steampowered

LilElvis wrote: »

Then try reading post #3 from unholyangel which will explain why it wasn't.

unholyangel correctly explains that the contract will be void is there was a "unilateral mistake where one party makes a mistake and other was aware (or should have reasonably been aware) that it was a mistake."

For the contract to be void, the shop would need to prove that that the Op was aware or should have been aware that there was a pricing mistake.

This would apply if it were a TV being sold for £1 rather than £1,000. But personally I can't see it in a case where the Op paid £1.33 per plate plus £4.99 postage, it sounds like a reasonable price to me.

fleshandbone

Humans sadly do make mistakes and they have admitted it and given you your money back, I think it unfair for you to hassle the company over a small mistake.
Would you like to be hassled by someone over an honest mistake?
Please take the refund and let it rest.

cracklepop

LilElvis wrote: »

It's an over 80% discount. Show me a retailer that discounts to that level. It's a pricing error and, unfortunately for you, the seller noticed. They should have done so before dispatch and offered you the chance to cancel so I would ask for a full refund and for them to cover the postage costs for the return.

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