Leak from upstairs neighbour

TriggerCut92

Hi Guys,


https://imgur.com/a/6h7Na

I got a text from a tenant yesterday advising there had been a flood from upstairs and it had came down into his bedroom. He had been on a trip all weekend. He had to go upstairs to alert the guy about what had been happening, he doesn't think any real damage has been done but it's hard to tell. It was the guys waste pipe from his kitchen that caused it I think.

I've attached a link for the photos below


Does anyone know what I should do in this situation? We have a factor for the building who deals with repairs and has buildings insurance. Would it be them I need to contact to take the appropriate measures and deal with repairs?

Any help is appreciated

southcoastrgi

You may have to claim off your own insurance if repairs are needed, you may find the factors insurance only covers the building & doesn't cover repairs caused by individual flats

missile

That looks like extensive water damage to me. Hopefully it will dry out, but you will need to redecorate and may have a lingering smell of damp.
Contact the factor.
It may be quicker to contact the insurer directly. By law the certificate of insurance must be displayed in the building.
In flat I own, the communal buildings insurance does not cover repair to defect i.e. the leaking pipe. It does cover any consequential damage, i.e. like your flat.