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Santander email not working on resolver
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Just write to them direct and avoid using Third Party "go between".0
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Resolver is a third party tool that harvests your data to sell to companies (anonymously it should be noted) to improve their complaint handling. You should just send your complaint direct to Santander
http://www.santander.co.uk/uk/help-support/complaints/ppi-complaintsSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Really confused. I thought resolver was a tool set up by mse to claim ppi back yourself instead of paying third party companies?0
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Really confused. I thought resolver was a tool set up by mse to claim ppi back yourself instead of paying third party companies?
Sort of yes and no
Resolver was setup by a guy to help automate complaints, MSE have effectively bought it. Resolver sell the data they gather (after it's made anonymous) to third parties so these companies can improve their complaint handling.
A PPI complaint would still go to Santander, not a claims company, so you keep 100% of any refund but the data on the way your complaint was handled is used to make money for Resolver.
If the address in Resolver is wrong then your complaint won't get lodged, that is why it's better to just complain directly to Santander and cut out the middlemanSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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