Three months later inventory not sorted

Jmoo

Hi,

I've been moved in my flat for three months. The letting agent took a month to get the inventory online on to their system, and promised to upload a video too. When I went back to suggest my amends, they promised to again put the video online and update it. A month later the system seems kaput so I requested a paper copy. The amends haven't been included and they still don't seem in a rush to do it.

What advice can you offer? Am I just going to have to keep bugging them?

Guest101

Have you got a dual signed inventory dated towards the start of your tenancy which shows the condition of the flat?

Jmoo

Well this is what I mean. The only document is this one which they produced they say before I moved in, but didn't go online until a month later for me to access. And i've not signed it yet as I want amends added.

Guest101

What's all this online nonsense?


Right forget the inventory it's too late to add anything now. Did you take photos when you moved in?

Jmoo

They do everything through a 'portal'. So the inventory and video is meant to go online there.

I do have photographs but I don't know how you prove some issues - a Velux window doesn't lock, the taps are quite loose for instance.

I have been asking since this inventory went online for them to update it.

Guest101

Jmoo wrote: »

They do everything through a 'portal'. So the inventory and video is meant to go online there.

I do have photographs but I don't know how you prove some issues - a Velux window doesn't lock, the taps are quite loose for instance.

I have been asking since this inventory went online for them to update it.

Your contract is with a LL not an agent. So just write to the LL and say - I've been trying to et this amended to reflect the condition of the flat.


Here are the missing items on the inventory.

Jmoo

Thanks, at the moment I don't even have the details for the landlord as the contract details that the C/O is the letting agent who I'm already arguing with. I will keep pushing the letting agent, they didn't suggest they wouldn't update it, they're just slow.

Guest101

That's fine, send it to the address on the contract.


(or ignore me completely)

sparky130a

Jmoo wrote: »

They do everything through a 'portal'. So the inventory and video is meant to go online there.

Oh jesus christ no. This really isn't the way to go.

Firms always do it on the cheap, trust me....

G_M

Bear in mind the inventory is primarily for the LL's benefit.

It is there so that he can prove what was in the property, and in what condition, when the tenancy started. He can then use it as a baseline when claiming that items are missing, or damaged, at the end of the tenancy.

If he does not have an agreed signed inventory, the tenant can simply say "Piano? What piano? There was never a piano here so it is not missing." (or whatever).

Just keep copies of all your dated letters /emails with the amendments so that in case of a disute you have additional evidence that th condition was .... whatever you claimed in the letters.

Jmoo

True the tickbox still has not been ticked for me to suggest I'm happy.

Apparently it's going online tomorrow morning, so we will see.