Faulty bi-fold doors.

Orchid002

We bought a set of bi-fold doors recommended by a supplier, although they were 'supply only' meaning we'd need to get our own fitter to install them, we visited the (local) factory where they are made and the managing director recommended two chaps who make them to fit them. We paid the supplier up front by credit card and we paid the fitter cash on a weekend as suggested by the managing director. The doors do not work, resulting in the handle shearing off on Christmas Day. Finally after months of chasing and failures to turn up, the fitters came and declared the problem was the mortar under the doors... they now propose digging out the mortar and trying to correct the bow in the frame around the bi-folding doors. I would like our money back and associated costs (rear wall has now been rendered) and brand new doors from another proven and reputable firm. I have lost all confidence in the product and the fitters. Do I have to let the fitters go ahead and dig out all the mortar to try and correct the warped frame or can I say enough is enough - money and associates costs please. We've been trying to sort since October. I've been dealing with the supplier who is trying to get the firm to take responsibility for poor fitting, they are going to the company who suppliers the firm with the components for these doors, the firm who has been so difficult to deal with appears to assemble the components.

[Deleted User]

Were the doors fitted or the doors AND frame?

Seems to me you don't have "faulty" doors but simply a warped frame...

Orchid002

Both doors and frame were fitted. I could claim through section 75 (as paid by credit card) what I don't want is them taking out the mortar underneath the doors and leaving me in a bigger mess than I'm already in... can I claim now or do I have to keep being patient and let them try one thing after another to rectify the problems. I've lost confidence that this product can stand the test of time...

[Deleted User]

You have to allow them at least one attempt to fix the problem.

Section 75 is not recommended in these circumstances as it would doubtless be reversed upon investigation.

Let them sort out the problem, saying you've "lost confidence" is not reason enough for a full refund.

hello007007

I had a problem with bi folding door. Maybe my experiance may help you?

Our doors were faulty. We tried the company but they were very unhelpful and we had lost touch with the original door fitters.

Our problem was after looking nice for a bit the doors moved, they had massive gaps between the frames and the doors - the doors where too small for the frames. Being the kind of person who could not believe this would happen to us, I paid a number of traders to try and ‘fix’ the problem, always hoping someone would magical make everything right.

We paid via credit card and I did a section 75 against our bank. It took over a year and two attempts but our bank wanted to see an invoice (even though the amount and companies name was on our statement) and as we were never given one we could not provide it. The company didn't help we were going around in a circle.


In the end I contacted the financial ombudsman who told the bank it is not an obligation to present the invoice for a section 75. The ombudsman was happy that we bought the door from the company (as it was on our statement and the companies website showed it sold bi folding doors). As the ombudsman ruled in our favour, our bank was happy to pay up, we did not want a refund but a replacement which was a lot more than what we original paid (the doors removed, taken away, new one supplied and fitted, everything made good).



We had to get a letter from a separate company to say what the problem was with the doors and quotes.