MSErs' Award for 2016

Legacy_user

I have long thought that MSErs should put forward nominees for the accolade of 'Most Helpful Supplier Representatives' in any given year.

My nominees for 2016 would be Helena and Mac from E.oN who throughout 2016 have provided excellent customer service to MSErs whilst, at the same time, never failing to apologise for the less than helpful actions of some of their colleagues. They also deserve special mention for the way that they have tried to defend the 'mad hatter' schemes of the E.oN marketing department whilst reporting back on the mass exodus of unhappy E.oN customers switching to A N Other suppliers. This cannot have been easy for two people who have tried so hard to show their Company in such a good light.

I hope that 2017 will be a better year for them; however, as M and S, Tesco, BHS et al all know, a hard-earned reputation in business is to slow to earn but very quick to destroy.

Any other nominees?

Former_E.ON_Company_Representative:_Malc

Hengus wrote: »

I have long thought that MSErs should put forward nominees for the accolade of 'Most Helpful Supplier Representatives' in any given year.

My nominees for 2016 would be Helena and Mac from E.oN who throughout 2016 have provided excellent customer service to MSErs whilst, at the same time, never failing to apologise for the less than helpful actions of some of their colleagues. They also deserve special mention for the way that they have tried to defend the 'mad hatter' schemes of the E.oN marketing department whilst reporting back on the mass exodus of unhappy E.oN customers switching to A N Other suppliers. This cannot have been easy for two people who have tried so hard to show their Company in such a good light.

I hope that 2017 will be a better year for them; however, as M and S, Tesco, BHS et al all know, a hard-earned reputation in business is to slow to earn but very quick to destroy.

Any other nominees?

Many thanks for such a kind post Hengus. To be honest, I'm at a loss for words.

Helena and I do our best to help even when the information we're giving is not always what people want to hear. We don't expect thanks as it's our job so this makes your comments all the more gratifying. Thanks again Hengus, really appreciated.

Helena and Malc

youravinalarrrf

Hengus wrote: »

I have long thought that MSErs should put forward nominees for the accolade of 'Most Helpful Supplier Representatives' in any given year.

My nominees for 2016 would be Helena and Mac from E.oN who throughout 2016 have provided excellent customer service to MSErs whilst, at the same time, never failing to apologise for the less than helpful actions of some of their colleagues. They also deserve special mention for the way that they have tried to defend the 'mad hatter' schemes of the E.oN marketing department whilst reporting back on the mass exodus of unhappy E.oN customers switching to A N Other suppliers. This cannot have been easy for two people who have tried so hard to show their Company in such a good light.

I hope that 2017 will be a better year for them; however, as M and S, Tesco, BHS et al all know, a hard-earned reputation in business is to slow to earn but very quick to destroy.

Any other nominees?

I agree entirely and the prepared corporate responses they are being forced to repeat parrot fashion time and again must be cringingly embarrassing for both of them.

It must be a real kick in teeth to them after all the hard work they continually put in to build customer confidence only to stand by and watch it be needlessly destroyed in seconds by brainless morons playing games. For a company like EON it's totally shameful.

It's clear that complete idiots have been allowed to take control of the asylum at EON and like many customers I will also be leaving shortly never to return and utterly disgusted and bewildered by the direction EON have chosen to take.

Companies don't usually play games or run trials and experiments on a live system where they run a high risk of permanently losing real paying customers. Most companies with any sense use such things as focus groups for this purpose.

Former_E.ON_Company_Representative:_Malc

Totally take your points on board youravinalarrrf and will be feeding these back. Thank you, though, for your kind comments about Helena and I. They're appreciated.

Sorry to lose you but understand why.

Malc